Business Support Management – Administrative Assistant Manager – Associate

JPMorganChase; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Administrative Assistant Manager to lead a team within Business Support Management. This role is pivotal in ensuring efficient operations and fostering stakeholder relationships across the APAC region. You will coach and support administrative assistants, develop performance metrics, and contribute to strategic initiatives aimed at enhancing productivity. If you are passionate about optimizing business processes and driving team success in a fast-paced environment, this is an exciting opportunity to make a significant impact.

Qualifications

• Minimum of 3 years in Human Resources, Administration, or Management.
• Proven experience in team management and performance improvement.

Responsibilities

• Lead and manage the daily activities of administrative assistants.
• Develop and implement performance metrics to drive team success.

Skills

Team Management

Communication Skills

Analytical Skills

Problem-solving

Customer Service

Organizational Skills

Education

Bachelor's Degree

Job description

Business Support Management – Administrative Assistant Manager – Associate

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Job Description

Business Support Management (BSM) is a crucial function within the Commercial and Investment Bank - Finance & Business Management. Our team provides administrative and control-focused support to Commercial and Investment Bank businesses, collaborating with multiple lines of business, Business Managers, and internal partners such as Expense Management, Business Change Management, Business Controls, Compliance, Human Resources, and Technology.

As an Administrative Assistant Manager – Associate within the BSM team, you will manage administrative assistants supporting one or more lines of business across the APAC region. Your role is key in maintaining stakeholder relationships, supporting productivity, and optimizing business processes.

Job Responsibilities

• Lead and manage the daily activities of administrative assistants, ensuring efficient operations and coverage support.
• Develop and implement performance metrics to drive team success and productivity.
• Coach and support the professional development of administrative assistants.
• Maintain a dynamic control and compliance environment to mitigate risks.
• Build and sustain relationships with key stakeholders, acting as a liaison for seamless support.
• Manage relationships with internal business partners across multiple lines of business.
• Contribute to strategic initiatives to improve productivity and resource utilization.
• Assist in performance management for direct reports, supporting their career growth.
• Participate in compensation planning and communicate clearly about compensation matters.
• Support Business Support Management projects to enhance controls and efficiencies.

Required Qualifications, Capabilities, and Skills

• Minimum of 3 years in Human Resources, Administration, or Management.
• Proven experience in team management and performance improvement.
• Strong communication skills, both oral and written.
• Solid analytical skills for troubleshooting and data leverage.
• Excellent problem-solving and results-oriented approach.
• Customer service and relationship-building experience.
• Ability to listen, influence, and work collaboratively.
• Organized, with ability to meet deadlines in a fast-paced environment.
• Bachelor's Degree or equivalent.

Preferred Qualifications, Skills, and Capabilities

• Experience in Investment Banking or Financial Services.
• Ability to work independently and manage multiple priorities effectively.
• Proactive approach to challenges and delivery focus.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products worldwide. We value diversity and inclusion, and are committed to equal opportunity and reasonable accommodations.

About The Team

Our Commercial & Investment Bank operates across banking, markets, securities, and payments, serving clients in over 100 countries with strategic advice, capital raising, risk management, and liquidity solutions.