Business Segment Lead

BITSMEDIA PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading company in the tech sector is seeking a highly organized Business Segment Lead to drive revenue and operational efficiency. The ideal candidate will have a strong background in business operations and experience in fintech or B2C tech sectors, with proven leadership in managing cross-functional projects. You will collaborate with senior leadership to optimize processes, improve customer experiences, and enhance service delivery.

Qualifications

• 5+ years of experience in business operations, ideally in Fintech or B2C tech company.
• Proven track record of managing cross-functional projects.
• Strong analytical skills required.

Responsibilities

• Lead delivery timelines for partner-enabled features.
• Collaborate with Department Heads to align on execution plans.
• Map customer journeys and drive process improvements.

Skills

Analytical

Problem Solving

Stakeholder Management

Communication

Education

Bachelor’s degree in Business, Operations, or a related field

Tools

Google Analytics

Tableau

GenAI

Job description

We are seeking a highly organized and strategic Business Segment Lead to oversee and drive revenue and cost targets across the organization. This role is pivotal in aligning business processes with company goals, improving efficiency, and supporting cross-functional collaboration. You will work closely with senior leadership to plan, execute, and optimize operations that drive growth and scalability.

What You’ll Do:

• Project & Program Management: Lead end-to-end delivery timelines for partner-enabled features, coordinating Product, Compliance, Support, and Marketing.
• Partner Success: Collaborate with Department Heads to ensure alignment on priorities and execution plans; track service levels, surface risks early, and keep joint KPIs on target.
• Process Improvement: Map customer journeys, spot friction, and drive automations or SOP tweaks that save time and boost satisfaction.
• Insight & Decision-making: Work closely with our data analyst to interpret dashboards, slice metrics, and turn insights into clear operational actions.
• User-centric experimentation: Collaborate with Product on A/B tests and iterate flows based on evidence.

What We’re Looking For:

• Bachelor’s degree in Business, Operations, or a related field
• 5+ years of experience in business operations, program management ideally in Fintech, payments or B2C tech company.
• Proven track record of managing cross-functional projects and operational processes.
• Strong analytical, problem-solving, and ability to turn data into decisions.
• Excellent communication and stakeholder management abilities.
• Proficiency with tools like Google Analytics, Tableau or GenAI to streamline operations.
• Familiarity with regional financial or charity compliance frameworks would be advantageous.

We regret that only shortlisted candidates will be notified.