Business Operations Specialist

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company specializing in operational excellence seeks an experienced Business Systems Analyst. You will drive digital transformation for food and beverage operations, supporting various departments by optimizing processes through data analysis, project management, and advanced technology tools. Your expertise in SAP/ERP systems, Lean Six Sigma, and Agile methodologies will play a crucial role in enhancing operational efficiency and compliance.

Qualifications

• 4–5 years of experience in business systems analysis, preferably in food and beverage or ecommerce.
• Strong knowledge of ERP modules like inventory, HR, finance, and production.
• Familiar with Agile/Scrum methodologies.

Responsibilities

• Analyze business requirements and translate them into specifications.
• Support HR in digitizing employee lifecycle processes.
• Conduct root cause analyses and lead improvement initiatives.

Skills

SAP/ERP systems

Business analysis

Lean Six Sigma

Data analysis

Agile methodology

Education

Bachelor's degree in computer science or Information technology

Tools

Power BI

JIRA

Confluence

Job description

Job Summary:

We are looking for an experienced Business Systems Analyst to drive operational excellence and digital transformation across our food and beverage operations or any service sector operations. This role supports cross-functional teams — including HR, Quality Assurance, Marketing, and Supply Chain — by analyzing systems, optimizing processes, and ensuring the effective use of technology tools like SAP/ERP, Power BI, and Agile project management systems. Ability to eliminate Non-Value-Added (NVA) processes using Six Sigma is essential.

Key Responsibilities:

Business & Systems Analysis

• Analyze business requirements and translate them into functional and technical specifications.
• Liaise with stakeholders across departments (HR, Marketing, Operations) to align business needs with system capabilities.
• Facilitate and document business workflows, identify gaps, and propose technology-based solutions.

HR & Operational Support

• Support HR in digitizing employee lifecycle processes such as onboarding, attendance, shift planning, and performance tracking.
• Identify NVA steps in administrative workflows and recommend improvements.
• Ensure system compliance with labor laws and food safety regulations.

Quality & Process Improvement

• Conduct root cause analyses and implement continuous improvement strategies across departments.
• Develop and monitor internal quality control procedures and performance metrics.
• Lead process improvement initiatives leveraging Lean Six Sigma principles.

Marketing and Customer Insights

• Support the marketing team with campaign performance analysis using Power BI dashboards.
• Align CRM and POS data with marketing objectives to enhance customer retention and loyalty programs.
• Deliver data-driven insights for new product introductions, pricing strategies, and promotional effectiveness.

Project Management & Testing

• Manage end-to-end system improvement projects using Agile methodology and tools like JIRA.
• Coordinate UAT/SIT cycles for ERP modules, POS systems, and digital platforms.
• Maintain thorough documentation of test cases, user stories, process maps, and change logs.

Required Skills and Qualifications:

• Bachelor's degree in computer science, Information technology, or a related field.
• 4–5 years of experience in business systems analysis, if it is in food and beverage or ecommerce is a plus
• Strong working knowledge of SAP/ERP systems (modules like inventory, HR, finance, and production).
• Lean Six sigma knowledge is a plus
• Proficient in MS Office Suite (especially advanced Excel, PowerPoint, Word, and Outlook).
• Skilled in Power BI for data analysis and dashboard creation.
• Solid understanding of strategic planning, operations analysis, and cross-functional business alignment.
• Familiar with Agile/Scrum methodologies, including backlog grooming, sprint planning.
• Experience with JIRA, Confluence, or similar project management tools.