Business Operations Manager

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will help create an entirely new network for the world's money.
For everyone, everywhere.

Wise has pioneered new ways for people to transfer money across borders and currencies. Our customers can manage their money with the world’s first true multi-currency banking platform. Your mission is to transform our customer support experience to build a scalable and cost-effective model for the future.

The role offers a unique opportunity to join one of Europe's fastest-growing companies. With over 15 million customers, moving more than £9 billion monthly, and over 2,500 staff in operations across the US, Estonia, Hungary, and Singapore, along with 800 in Product and Engineering, we serve a diverse customer base including personal users, freelancers, small businesses, enterprise clients, and banks.

You will be among the first members of a new function bridging Product, Engineering, and Operations teams. This team will ensure scalable, effective operations by aligning outcomes across these groups.

Here’s how you’ll do it:

• Identify potential operational issues that could hinder growth
• Collaborate closely with Ops and Financial Crime teams, providing customer-centric feedback and challenging risk aversion when appropriate
• Engage with Product teams to consider operational impacts, offering insights and data to balance risk and scalability
• Support Wise in serving customers effectively by establishing SLAs, improving processes, planning capacity, and sharing operational insights with Product teams
• Conduct side-by-side case reviews with Ops agents to gather insights and develop business cases for product and operational improvements
• Manage incidents, from process setup to post-incident analysis
• Work with partners across Customer Support, KYC, FinCrime, and Payment Operations to drive automation, process improvements, and outsourcing projects
• Oversee SLAs, process quality, and scalability of the Send Product across 40+ markets
• Define success metrics and evaluate progress using qualitative and quantitative methods

This role offers:

• Autonomy to shape your impact; you'll develop your own vision with team support
• Leadership growth opportunities— inspire and grow your team
• Exposure to the full spectrum of Wise’s products, from customer service to new product launches
• The chance to contribute to making money without borders the new normal

Additional Information

We are committed to building a diverse, equitable, and inclusive team. We celebrate our international team and believe that diversity strengthens us. We foster an environment where everyone feels respected, empowered, and able to advance their careers.

Learn more about working at Wise at Wise.Jobs.