Business Operation Executive

OUJI (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A multinational leader in the FMCG industry seeks a motivated Business Operation Executive to support customer account management and daily operations. This role requires expertise in sales and operations, with a focus on merchandising execution and promoter coordination to ensure high service standards across retail touchpoints.

Qualifications

• Minimum 2 years of experience in sales operations, trade marketing, or FMCG retail management.
• Strong coordination and communication skills required.
• Able to multitask in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for assigned customer accounts.
• Oversee in-store merchandising setup and ensure execution aligns with brand guidelines.
• Support the rollout of trade promotions and new product launches.

Skills

Sales Coordination

Customer Relationship Management

Multitasking

Communication Skills

Troubleshooting

Education

Diploma/Degree in Business, Marketing, or related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Company Background:
Ouji (Singapore) Pte Ltd, a key player in the WL Centralin Group, is a multinational leader in the FMCG industry with a global presence across Europe, Southeast Asia, and Oceania, including markets like Japan, China, Singapore, Malaysia, and more.

Job Summary:

We are seeking a resourceful and driven Business Operation Executive to support our customer account management and day-to-day operational activities. The ideal candidate will have a strong background in both sales and operations, with hands-on experience in merchandising execution, promoter coordination, and resolving on-ground issues. This role plays a crucial part in ensuring seamless execution across retail touchpoints and maintaining high service standards for our customers.

Key Responsibilities:

Sales & Account Management

• Serve as the main point of contact for assigned customer accounts
• Maintain strong customer relationships to support retention and growth
• Coordinate sales orders, stock allocation, and delivery schedules
• Track and report sales performance, promotions, and retail sell-out data

Operations & Execution

• Oversee in-store merchandising setup and ensure execution aligns with brand guidelines
• Coordinate and manage promoter schedules, attendance, and performance reporting
• Troubleshoot operational issues related to retail execution, stock availability, or staffing
• Liaise with logistics and warehouse teams to ensure timely stock replenishment

Project & Campaign Support

• Support the rollout of trade promotions, new product launches, and retail campaigns
• Assist in store audits, promoter recruitment, and training programs
• Work closely with internal teams (marketing, sales, supply chain) to deliver retail excellence

Requirements:

• Diploma/Degree in Business, Marketing, or related field
• Minimum 2 years of experience in sales operations, trade marketing, or FMCG retail management
• Strong coordination and communication skills
• Proficient in Microsoft Excel, PowerPoint, and basic reporting
• Able to multitask and work under pressure in a fast-paced environment
• Prior experience managing field teams or promoters is a plus