Business Office Executive (Permanent Night Shift)

Mount Alvernia Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospital in Singapore seeks a dedicated individual for their Business Office. In this entry-level role, you'll ensure excellent patient experience through managing admissions, billing, and financial counselling. Ideal candidates possess customer service skills and can thrive in a dynamic environment, working shifts including weekends. Join to make a difference in healthcare delivery.

Qualifications

• Possesses a degree or diploma.
• Good customer service and communication skills.
• Able to multitask and work in a fast-paced environment.

Responsibilities

• Perform financial counselling and manage patient admissions and discharges.
• Handle deposit collections, payments, and prepare insurance claims.
• Ensure accuracy in managing patient information and financial transactions.

Skills

Customer Service

Communication

Multitasking

Education

Degree or diploma in any discipline

Job description

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:Serve all with Love.

• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.

• Values:Compassion, Humility, Integrity, Respect and Peace (CHIRP).

• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

Job summary:

You will play a vital role in the day-to-day operations of the Business Office as one of the main touch points that deliver excellent patient experience through your interactions with patients, doctors, insurance and corporate companies on admission, discharge, claims and billing matters.

Your key responsibilities are:

• Perform financial counselling, which includes an explanation of bill estimations and usage of Medishield Life/Medisave/Private medical insurance claims.

• Managing Pre-Admission, Admission and Discharge of patients such that patients’ information is accurately recorded and provide clear explanations of bills to patients.

• Handle the collection of deposits and payments through various modes, including credit cards, cash, and NETS, as well as prepare and process insurance claims.

• Follow up on the company/insurance’s Letter of Guarantees.

• Ensure overall accuracy in managing patients’ information and financial transactions.

• Handle enquiries and resolving issues related to admission, discharge, claims and billing.

• Achieve overall efficiency and timeliness in attending to patients, doctors, insurance and corporate companies.

• Assist in overseeing the switchboard functions.

• Assist with portering of patients as needed.

How to Succeed

• Possesses a degree or a diploma in any discipline.

• Good customer service and communication skills.

• Able to multitask and work in a fast-paced environment.

• Entry-level candidates are welcome to apply.

• Must be able to work a four-day workweek with shifts from 9:00 PM to 7:30 AM, including weekends and public holidays.

• Off/rest days will be scheduled on a rotating basis.