Business Office Executive

Key Accountabilities:

1. Perform admission process, Billing, Cashiering

2. Perform Financial Counselling: advise patient or next of kin on the bill estimation and obtain signature

3. Handle difficult queries when escalated by staff

4. Handle phone or email requests

5. Track collection variance

6. Verify and submit Cashier End of Day (EOD) Report to Finance

7. Investigate and reconcile any collection variance

8. Handle and guide staff in managing Bad Debt prompt cases who are unable to settle deposit

9. Manage a team of A&E / Admission / Day Surgery / Endo staff

10. Plan monthly roster and submit to Senior Executive for approval

11. Conduct weekly or monthly section meetings to update or discuss operational matters

12. Conduct training for new staff

13. Maintain on-the-job training log and induction checklist

14. Perform any other tasks as assigned by superiors

Qualifications & Experience:

1. Diploma Level (Healthcare related Hospitality, Mass Communication, Marketing)

2. Computer Literacy

3. Pass in Mathematics

4. Good communication skills (verbal/written)

5. Past healthcare work experience – added advantage

6. 3 years front-line related working experience

7. Experience in leading/supervising a team

8. Customer service focused