Business Intelligence Lead

Netomi; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A dynamic AI company in Singapore is seeking a visionary leader for BI and analytics, passionate about data storytelling and innovative solutions. The role involves designing impactful dashboards, optimizing chatbot interactions, and driving automation in reporting. The company offers a fast-growing environment ideal for professionals eager to shape the future of AI-driven customer experiences.

Qualifications

• 7+ years in BI and analytics solutions, including leadership roles.
• Expertise in chatbot analytics and data interpretation.
• Hands-on experience with data visualization tools.

Responsibilities

• Design and maintain BI dashboards for business metrics.
• Conduct deep analysis of chatbot performance and optimize.
• Collaborate with teams to translate analytics into actionable insights.

Skills

Data storytelling

Insight-driven analytics

Stakeholder management

Tools

SQL

Python

R

PowerBI

Tableau

ThoughtSpot

Job description

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world's largest global brands.

Some of the largest brands are already using Netomi AI's platform to solve mission-critical problems. This allows you to work with top-tier clients at the senior level and expand your professional network.

Backed by leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks), and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will join an elite group of visionaries shaping the future of AI for customer experience.

We are building a dynamic, fast-growing team that values innovation, creativity, and hard work. You will have the opportunity to significantly impact the company's success while developing your skills and career in AI.

Are you ready to be a key part of the Generative AI revolution? Let's talk.

We are seeking a visionary leader to design, develop, and deliver strategic data-centric insights by leveraging next-generation analytics and BI technologies. This is not a traditional reporting role; we want someone who is data-centric, insight-driven, and eager to create meaningful impact through innovative, scalable solutions.

This role is ideal for someone passionate about data storytelling, innovation, and future-forward thinking, especially around AI-driven BI and conversational intelligence.

Responsibilities

• Become an expert on internal and external data trends relevant to Netomi's business and product ecosystem.
• Design and maintain BI dashboards and tools for tracking and understanding business metrics.
• Conduct deep analysis of chatbot performance, user interactions, and conversational flows to identify optimization opportunities.
• Collaborate with product, engineering, and customer success teams to translate analytics into actionable insights.
• Integrate and analyze data from conversational platforms to improve intent accuracy, resolution rates, and customer satisfaction.
• Leverage Generative BI tools to create dynamic, automated reports responding to natural language queries.
• Partner with enterprise architects to ensure alignment with data architecture and governance principles.
• Drive automation of reporting tasks and streamline data workflows.
• Monitor AI systems for accuracy, bias, and explainability to ensure trust in insights.

Requirements

• 7+ years of experience in BI and analytics solutions, including leadership roles.
• Experience with generative BI platforms (e.g., ThoughtSpot, Tableau Pulse, Microsoft Copilot in Power BI) and natural language query systems.
• Proven expertise in chatbot analytics, conversational flow optimization, and voice-of-customer data interpretation.
• Hands-on experience with SQL, scripting languages (Python or R), and data visualization tools (Quicksight, PowerBI, Tableau, Qlik).
• Strong understanding of data modeling, ETL processes, and data architecture.
• Ability to translate complex data into clear business recommendations using dashboards and storytelling.
• Excellent stakeholder management and communication skills.
• Experience leading small, agile teams in a fast-paced environment.

Nice to Have

• Familiarity with NLP/NLU systems and structured data from conversation logs.
• Experience with customer experience analytics, support automation, or virtual agent metrics.
• Background in AI explainability and building trust in AI insights.

Note: This job posting is actively hiring.