Business Development Manager

Ferrari Logistics Singapore Pte Ltd; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic professional to lead their Diamond & Jewellery Sales and Customer Service Department. This role involves full ownership of market research, business development, and client management, ensuring strong relationships with key stakeholders. The ideal candidate will have a degree in Business or Logistics and 3-5 years of experience in a sales role. You will be responsible for developing strategies to acquire new clients, monitoring client satisfaction, and reporting on key performance indicators. Join this innovative firm and help shape the future of the freight forwarding industry while enjoying opportunities for growth and development.

Qualifications

• 3-5 years of experience in business development or sales role.
• Strong understanding of international shipping and customs regulations.

Responsibilities

• Develop and execute strategies to acquire new clients and expand accounts.
• Serve as the primary point of contact for major clients and monitor satisfaction.

Skills

Business Development

Client Management

Market Research

Communication Skills

Negotiation Skills

Presentation Skills

Interpersonal Skills

Time Management

Education

Degree in Business/Supply Chain/Logistics

Job description

Main Responsibilities

• Full ownership on Diamond & Jewellery Sales & Customer Service Department

• Market Research & Analysis

• Conduct market research to identify new business opportunities and emerging trends in the freight forwarding industry.

• Analyze competitor activities and market conditions to develop competitive strategies.

• Business Development:

• Develop and execute strategies to acquire new clients and expand existing accounts.

• Build and maintain strong relationships with key stakeholders, including clients, partners, and suppliers.

• Client Management:

• Serve as the primary point of contact for major clients, addressing their needs and resolving issues promptly.

• Monitor client satisfaction and work to improve service delivery and customer experience.

• Strategic Planning:

• Develop and manage a strategic business plan to achieve sales targets and business objectives.

• Identify and implement opportunities for process improvements and operational efficiencies.

• Reporting and Analytics:

• Track and report on key performance indicators (KPIs) and business metrics.

• Provide regular updates to senior management on business development activities and outcomes.

• Participating in Regional Jewellery Exhibitions (i.e., Hong Kong, Malaysia, Dubai, Sharjah).

• Travelling as and when required for overseas business trips and events.

• Any other related functions to shipments coordination and ad-hoc duties.

Requirements

• Degree in Business/Supply Chain/Logistics or equivalent.

• Minimum 3–5 years of experience in a business development or sales role.

• Knowledge in Freight Forwarding/Logistics Industry a plus but not a must.

• Strong understanding of international shipping, Incoterms, customs regulations, and logistics solutions a plus but not a must.

• Successful track record of surpassing revenue milestones.

• Excellent communication, negotiation, and presentation skills.

• Strong interpersonal and people management skills.

• Good command of spoken and written English.

• Ability to work independently and manage time and priorities effectively.