Business Banking Service Manager - Emerging Business Customer Service Unit

eFinancialCareers; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in Global Commercial Banking is seeking a Business Banking Service Manager stationed at their Centre Branch. This role involves handling corporate customers' inquiries on account services and supporting document checks, requiring strong communication, problem-solving skills, and the ability to work independently. Fresh graduates are encouraged to apply, as on-the-job training is provided to facilitate understanding of banking processes.

Qualifications

• Confident and presentable with good communication skills.
• Able to work independently under pressure.
• Effective team player with initiative.

Responsibilities

• Support service delivery to hotline, branches, and operations.
• Engage professionally with customers regarding account updates.
• Conduct document checks and handle exception approvals.

Skills

Communication

Problem-solving

Attention to detail

Job description

Why join Global Commercial Banking?
At Global Commercial Banking, we serve and support businesses from micro start-ups to small and medium-sized enterprises across various industries. Our core mission is to help businesses succeed both locally and internationally.
Starting and running a business is never easy. That's where we come in.
Our comprehensive, award-winning solutions include banking services such as Cash Management, Trade Services, Financing, and Day-to-Day Operations, as well as beyond banking solutions that help businesses buy, sell, trade, operate, and grow with a competitive edge in the modern economy.
Fueled by entrepreneurial spirit and tenacity, you'll be at the forefront of partnering with SMEs, supporting them throughout their business lifecycle. SMEs constitute 99% of businesses and provide jobs for 7 out of 10 employees in Singapore.
#WeSeeYou making a real impact by developing these vital economic building blocks, bringing bold start-up ambitions to life, and being a pillar of support for business owners in times of need, helping them chart growth today for a stronger tomorrow.
Job Description:
The Business Banking Service Manager will be stationed at the Centre Branch, handling walk-in corporate customers' inquiries related to account opening, updates, Internet banking, and trade or credit products for small businesses. You will review customer accounts and transactions according to organizational procedures, regulatory, and compliance guidelines.
You need to work independently, take ownership of issues, and handle customer queries professionally and efficiently, demonstrating extensive product and service knowledge. Customer-centricity, process improvement identification, and collaboration with internal stakeholders to enhance operational efficiency and customer experience are essential.
Based in Singapore, you will report to the Customer Service Unit within Emerging Business. On-the-job training will be provided with guidance from the Team Leader or an experienced Service Manager to help you understand banking processes and customer communication.
Responsibilities:

• Support service delivery to hotline, branches, and operations for Emerging Business
• Engage professionally with customers regarding account and facility updates and queries
• Conduct documental checks and handle exception approvals for corporate transactions
• Perform enhanced screenings and KYC checks during account reviews and triggers
• Collaborate with internal partners to support workflows for customer service

Qualifications:
- Confident and presentable with good communication skills; bilingual preferred
- Able to work independently and under pressure, retaining extensive product and service knowledge
- Effective team player with initiative
- Good problem-solving skills, meticulous with attention to detail
- Front-line experience is an advantage
- Fresh graduates are welcome to apply