Business Banking Account Manager, Global Commercial Banking Customer Service Unit

OCBC Bank; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Business Banking Account Manager to support SMEs through their banking journey. In this role, you will facilitate account openings, conduct due diligence, and ensure compliance with banking regulations while providing exceptional customer service. This position offers a unique opportunity to make a significant impact on the growth of local businesses and contribute to the economy. Join a forward-thinking organization that values innovation and personal growth, and be part of a team that is dedicated to transforming the banking experience for customers.

Benefits

Competitive base salary

Flexible benefits

Professional development opportunities

Community initiatives

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to multitask and manage time effectively.

Responsibilities

• Facilitate business account opening via digital platforms.
• Conduct customer due diligence and KYC compliance.
• Provide exceptional customer service throughout the process.

Skills

Communication Skills

Interpersonal Skills

Multitasking

Customer Service

Organizational Skills

Mandarin Proficiency

Job description

Job Description - Business Banking Account Manager, Global Commercial Banking Customer Service Unit (2500007P)

Why Join

Global Commercial Banking serves businesses of all shapes and sizes, from micro start-ups to small and medium-sized enterprises in a spectrum of industries. We provide key services from trade, financing, and cash management to help businesses buy, sell, and operate daily. We offer expertise and beyond banking solutions for successful expansion locally and internationally.

Running a business is never easy. That’s where we come in, fulfilling everything beyond banking needs. Fuelled by your empathy for businesses, you’ll stand at the forefront of partnering small and medium-sized companies, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, #OpportunityStartsHere on making real impact in developing these vital building blocks of our country’s economy, bringing bold business ambitions of young start-ups to life, being a pillar for business owners to lean on in times of need and a partner to chart their growth today for a stronger tomorrow.

What you do

1. Facilitate the business account opening application process for customers, via interactive digital onboarding platforms.
2. Liaise with customers for account opening pre-assessment requirements.
3. Conduct customer due diligence and KYC to understand business legitimacy and ensure compliance with mandatory banking policies and procedures.
4. Identify any potential risks or inconsistencies in the account opening process.
5. Provide exceptional customer service while guiding customers through the account opening process.
6. Maintain a high standard of client confidentiality and ensure compliance with bank regulations.

Who you work with

Global Commercial Banking serves the entire spectrum of customer segments, especially the SMEs in Singapore. The candidate will be working closely with internal stakeholders such as Business Compliance, Product Management, and Account Services to fulfill onboarding requests.

Who we are

Singapore’s longest established bank, we’ve been helping people and businesses get what they want from life since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation, embracing technology and creativity to become a future-ready learning organisation. But for all that change, the entire focus of our organisation remains to be Simply Spot On in everything we do.

Whether you want to innovate needs-based financial services, work in friendly, supportive teams, build lasting value in your community, help people grow their assets, business, and investments, take your learning as far as you can, or simply enjoy a vibrant, future-ready career, your opportunity starts here.

What we offer

Competitive base salary, a suite of holistic, flexible benefits to suit every lifestyle, community initiatives, and industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers.

How you succeed

1. Possess good communication and interpersonal skills.
2. Ability to multitask and manage time effectively, while being organized and meticulous.
3. Self-motivated with a focus on customer service.
4. Able to conduct business conversations in Mandarin.
5. Ability to work both independently and collaboratively as part of a team.