Business Analyst (Process Improvement) @ Kallang Sector / Up $5200

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading utilities group company is looking for a Business Analyst in Singapore. The role involves gathering and analyzing business requirements, supporting product development, and performing data validation. Candidates should have 3-5 years of experience in business analysis and be proficient in Microsoft Excel. Excellent collaboration skills are essential. This opportunity offers a dynamic work environment with responsibilities spanning across project support and continuous improvement initiatives.

Qualifications

• 3-5 years in business analysis or similar roles.
• Proficient in Microsoft Excel for data preparation and analysis.
• Self-starter with the ability to manage multiple priorities.

Responsibilities

• Gather and analyze business requirements for enhancements.
• Participate in feature refinement discussions with product owners.
• Act as a liaison between different internal teams and stakeholders.

Skills

Business analysis

Microsoft Excel

Data validation

Collaboration skills

Tools

Billing systems

ERP

CRM

Workflow systems

Job description

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

• Gather and analyze business requirements for enhancements, user onboarding and operational workflows.
• Understand complex business processes such as billing scenarios, utility meters visualisation and/or accounting flows.
• Generate report based on user requirements.
• Streamline new or improve existing process based on finance user requirements.

Product Development Support

• Participate in feature refinement discussions and support the product owners in planning development initiatives.
• Communicate ensure alignment on the requirements.
• Support sprint activities by preparing test scenarios, clarifying queries and validating delivery readiness.
• Perform and coordinate UAT.

BAU Support

• Perform data preparation, validation and checks for operational cycles or onboarding processes.
• Execute data migration tasks during updates or new implementations.
• Respond to business queries and troubleshoot system issues. Troubleshoot issues, log defects, track resolution progress, and ensure timely closure.

Process Documentation

• Maintain comprehensive documentation including process flows, SOPs and system guides.
• Create training materials for internal teams, customers and stakeholders.

Testing & Deployment

• Facilitate and track resolution progress, and ensure timely closure.
• Coordinate User Acceptance Testing (UAT) and support deployment activities.

Stakeholder Management

• Act as a liaison between different internal teams, and business stakeholders.
• Conduct workshops and training sessions for new team.

Continuous Improvement

• Identify opportunities for process automation and efficiency improvements.
• Contribute to roadmap planning and recommend enhancements based on user feedback and system performance.

Job Requirements

• 3–5 years in business analysis or similar roles.
• Proficient in Microsoft Excel for data preparation, manipulate formulas and perform data validation, cleansing, reconciliation and analysis.
• Experience with platforms such as billing systems, workflow systems, ERP, CRM, is a strong plus.
• Self-starter with the ability to manage multiple priorities.
• Comfortable in fast-paced environments with tight deadlines.
• Strong collaboration skills across business and technical teams.

We regret to inform that only shortlisted candidates will be notified.

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