Business Analyst - Listing and Content, Regional Operations

About The Team

Regional Operations Listings team sits at the intersection of data analytics and operations. The team is responsible for managing and ensuring the quality of more than 100 million listings across our markets in multiple languages.

We use advanced data analytical skills and work with the Data Science team to build modeling tools to systematically identify problematic listings that do not comply with our policies or affect the search experience. We work closely with content management teams across the region to implement processes and systems to ensure efficient operations. We welcome passionate individuals who want to apply their programming skills to business problems in a pragmatic and scalable way.

Job Description

1. Apply advanced data analytical skills to devise effective detection strategies to identify problematic listings and violations within the Shopee content ecosystem including livestream and videos to mitigate risk for the platform and ensure good user experience.
2. Develop dashboards and automated reports to keep track of operation efficiency, strategy effectiveness, and agent productivity.
3. Work with product and Data Science teams to support the development of models for a more accurate and wider detection.
4. Design and review operational processes to drive productivity and quality improvements among listing and content agents.
5. Deep dive into pain points of sellers’ listing upload journey to optimize user experience.
6. Project manage the rollout and adoption of initiatives and features, including coordinating testing, developing training material, reporting, and tracking of impact across Shopee markets.

Requirements

1. Bachelor's degree in STEM or other subjects with a strong analytical component.
2. Strong data analytical skills, SQL and/or Python are highly desirable.
3. Passion for utilizing data to drive informed decision-making and improve processes.
4. Strong curiosity to understand the “whys” and “hows” and to develop the “so-what” that will help shape policies, initiatives, and features.
5. Strong communication skills for effective collaboration and clear presentation to management.
6. Experience collaborating and working with multiple stakeholders from across teams and levels.
7. Ability to thrive in a dynamic and collaborative environment to drive business goals and make an impact.
8. Interest in designing operational processes and systems.
9. Basic understanding of Data Science modeling is preferred but not essential.