Business Analyst (Contact Centre, East)

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading digital solutions company in Singapore seeks a Business Analyst to gather and analyze business requirements, collate data, and make recommendations for operational improvements. The role requires strong analytics skills and experience with Salesforce, Tableau, Power BI, R, and Python. Join a dynamic team focused on enhancing customer experiences and enjoy attractive remuneration and benefits.

Benefits

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

World-class workspaces

Qualifications

• Experience in extracting, transforming, and porting data from source systems.
• Experience in designing and supporting agile data analytics platforms.
• Ability to analyze different types of data and present results visually.

Responsibilities

• Gather and analyze business requirements, collate data for insights.
• Develop regular reports, dashboards, and presentations on KPIs.
• Educate users on appropriate use of analytics and business intelligence.

Skills

Salesforce

Tableau

Power BI

R

Python

Data analysis

Communication skills

Presentation skills

Education

Bachelor's Degree in an analytics-related field

Tools

Klipfolio

Qlik

SPSS

Job description

Top reasons to work here:

• Attractive remuneration,great perks,and performance incentives
• Comprehensive medical, insurance,or social security coverage
• World-class workspaces
• Engaging activitiesand recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to#BeMoreat work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

What gets measured, gets managed.” The Business Analyst is responsible for gathering and understanding business requirements, collating and preparing data, performing analyses, extracting insights, and making recommendations to assist the company in developing meaningful business solutions and operational improvements. The position is also expected to monitor progress to agreed measurables and within set organizational procedures.

The ideal candidate for this Business Analyst role will possess a unique blend of technical and analytical skills. Proficiency in Salesforce, Tableau, Power BI, R, and Python is essential, as well as experience with other analytics tools.

You are also required to perform these job functions:

• Responsible for studying analytics requirements and delivering solutions
• Study business requirements, collate data, analyse/research, and translate results into effective presentations and recommendations to aid decision making in timely manner
• Conduct root cause analysis or correlation studies as and when required
• Support projects/departments by developing regular (e.g. daily, weekly, monthly) and effective reports, dashboards and presentations on KPIs and other metrics related to contact center operations (inbound/outbound)
• Educate internal/external users appropriate use of analytics and business intelligence
• Occasional travel may be required
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Possesses an analytics-related diploma or at least a Bachelor’s Degree
• Experience in extracting, transforming and porting data from source systems to data analytics platform(s) and reports
• Experience in conceptualising, designing, developing, testing, implementing and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders
• Experience in analysing different types of data to support business needs and present the results in concise visualisation formats
• Has an inquisitive mind and proactivity to challenge the norms constructively
• Team player with good communication and presentation skills
• Detail oriented, independent and able to work under pressure to meet deadlines
• Experience in Salesforce, Tableau, Power BI, R, and Python is essential
• Ability to use other analytical tools such as Klipfolio, Qlik, R, SPSS would be added advantage
• Adaptable to various stakeholders, business models and projects
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.