Business Analyst (Business Process Improvement)

Esco; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Esco, a leading manufacturer in laboratory solutions, is seeking a proactive Business Analyst to enhance operational efficiencies. In this role, you will identify improvement opportunities, drive process changes, and work closely with various teams to implement and adopt new systems. Ideal candidates have strong analytical skills and experience in process improvement with excellent communication and stakeholder management abilities.

Qualifications

• Minimum 1 year of experience as a Business Analyst or in process improvement.
• Experience working with PMO, IT, and Operations teams.
• Proficient in analyzing business processes and designing workflows.

Responsibilities

• Analyze business processes and identify pain points.
• Design optimized workflows and operational processes.
• Collaborate with cross-functional teams throughout project lifecycle.

Skills

Business process analysis

Workflow design

Requirement documentation

Stakeholder management

Change management

Tools

Visio

Job description

Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical equipment, bioprocess tools and IVF medical devices, delivering sustainable workflow solutions to advance global health. Since 1978, the Singapore-based company is committed to excellence, ensuring forward-thinking technology, responsive support, and reliability, making Esco a trusted partner for the life science and medical markets in more than 150 countries.

We are looking for a proactive and analytical Business Analyst to join our Business Process Improvement team. This role plays a key part in identifying operational inefficiencies and driving change across the organization. You will work closely with the Project Management Office (PMO), Software Development Team, IT, Operations, and External Consultants to design, implement, and roll out improved business processes and systems.

As a change facilitator, you will be responsible not only for identifying improvement opportunities but also for driving adoption and behavioral change across teams.

Key Responsibilities:

• Analyze current business processes, identify pain points, and recommend improvements.
• Design and document optimized workflows and operational processes that are scalable and efficient.
• Translate business needs into detailed business and functional requirements.
• Collaborate with the PMO, IT, Operations, and Development teams throughout the entire project lifecycle.
• Act as a change agent to support rollouts, training, and smooth adoption of new processes/systems.
• Coordinate implementation efforts, working with cross-functional teams and external consultants.
• Measure and track the effectiveness of improvements post-implementation.

Key Performance Indicators (KPIs):

• Amount of accumulated time savings per year through streamlined processes
• Successful implementation and adoption of new workflows/systems
• Reduction in turnaround time and manual tasks
• Accuracy and completeness of business requirement documentation
• Stakeholder satisfaction and engagement

Requirements:

• Minimum 1 year of professional experience as a Business Analyst or similar role in process improvement and/or system implementation.
• Demonstrated experience working with PMO, IT, Operations, and Development teams.
• Strong proficiency in business process analysis, workflow design, and requirement documentation.
• Proven ability to lead and facilitate change management and cross-team coordination.
• Strong communication and stakeholder management skills.

Good to have:

• Experience using process modeling tools (e.g., Visio)
• Exposure to ERP, CRM, OA or workflow automation systems
• Prior experience working in a manufacturing company