Business Analyst | Banking Operations | Contract

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd seeks an experienced Business Analyst to support a major transformation initiative within Private and Retail Banking Operations. The role partners with business stakeholders, project teams, and risk/compliance to drive change from initiation through implementation and closure.

Required are 3–5 years of BA/PM experience in banking transformation, strong requirements gathering, process mapping, and familiarity with MAS regulations.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• 3–5 years proven BA/PM experience in transformation programmes, preferably in banking/financial services.
• Experience with regulatory, risk and control-driven initiatives in financial services.
• Excellent communication, analytical, and documentation skills.

Responsibilities

• Support end-to-end project delivery for Private and Retail Banking Operations transformation initiatives.
• Elicit, analyse, and document business requirements for consolidation, operating model changes, and migration activities.
• Perform current-state and target-state process mapping including controls, hand-offs, roles, and reporting.
• Identify process gaps and support design of effective business solutions.
• Develop and maintain project plans, milestones, dependencies, and critical paths.
• Manage RAID logs and support change control processes through governance channels.
• Collaborate with Risk and Compliance to ensure MAS regulations and internal control standards.
• Define, coordinate, and support UAT, cutover planning, and change readiness across people, processes, data, systems.
• Facilitate stakeholder discussions, drive decisions, and provide regular updates to senior management.

Skills

Business analysis

Stakeholder management

Process modelling

Requirements gathering

Education

Bachelor's degree in Computer Science

Job description

We are seeking an experienced Business Analyst to support a key transformation initiative within Private and Retail Banking Operations. The successful candidate will work closely with business stakeholders, project teams, and risk/compliance functions to drive change initiatives from project initiation through implementation and closure.

Key Responsibilities

• Support end-to-end project delivery for Private and Retail Banking Operations transformation initiatives.
• Elicit, analyse, and document business requirements related to entity consolidation, operating model changes, and migration activities.
• Perform current-state and target-state process mapping, including controls, hand-offs, roles, responsibilities, and management information reporting.
• Identify process gaps and support the design of effective business solutions.
• Develop and maintain project plans, milestones, dependencies, and critical paths to ensure timely delivery.
• Manage RAID logs (Risks, Assumptions, Issues, and Dependencies) and support change control processes through appropriate governance channels.
• Collaborate with Risk and Compliance teams to ensure requirements meet MAS regulations and internal control standards, including audit trails and segregation of duties.
• Define, coordinate, and support User Acceptance Testing (UAT), cutover planning, and change readiness activities across people, processes, data, and systems.
• Facilitate stakeholder discussions, drive decision-making, and provide regular project updates to senior management.

Requirements

• Bachelor's degree in Computer Science or equivalent.
• With 3-5 proven experience as a Business Analyst and/or Project Manager within complex transformation programmes, preferably in the banking or financial services industry.
• Expertise in business requirements gathering, process analysis, process modelling, and stakeholder management.
• Experience working on regulatory, risk, and control-driven initiatives within financial services environments.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders across all levels.
• Excellent analytical, problem-solving, and documentation capabilities.
• Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments.
• Good presentation and report-writing skills, with experience preparing materials for senior management and governance forums.
• Exposure to migrations, legal entity consolidation, operating model redesign, or large-scale change programmes would be advantageous.
• Good understanding of Private Banking operations and processes
• Experience within Private Banking, Wealth Management, or Retail Banking operations.
• Familiarity with MAS regulatory requirements and banking control frameworks.
• Experience supporting UAT, migration, and change management activities within banking transformation projects.

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