BUSINESS ANALYST (Banking, Central/Contract/Up to 7.5K)

RMA CONSULTANTS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company seeks a dynamic Business Analyst to join their IBG Digital team. You will be responsible for product development and commercialization, ensuring alignment with customer experience. The ideal candidate will have at least 5 years of experience in financial services, strong communication skills, and excel in stakeholder management. This role offers an opportunity to work on exciting projects with a focus on data-driven decision-making.

Qualifications

• Minimum 5 years of experience in financial services or consulting industry.
• Strong working experience in planning and managing program/project plans.
• Excellent in storytelling with data.

Responsibilities

• Collaborate with stakeholders for product development and commercialization.
• Conduct customer focus groups and interviews.
• Lead user acceptance testing before releases.

Skills

Communication

Problem Solving

Interpersonal Skills

Customer Orientation

Data Storytelling

Education

Bachelor's Degree

Tools

Excel

PowerPoint

JIRA

Job description

We are looking out for dynamic candidates to join the Team in IBG Digital as a Business Analyst responsible for both Product development and Product commercialization.

Responsibilities:

1. Product Development - have a fair hands on experience to deliver requirements working with stakeholders

• Partner with Customer Experience/Business Unit team to conduct customer focus group and interview
• Map customer journey, collect client feedbacks/Voice of the customer and redesign the customer journey
• Validate business objective and align with customer experience
• Lead and manage issues, and ensure all requirements have proper traceability

2. Product Commercialization – able to articulate, present and show strengths in promoting their rolled out product features

• Thinking through post-delivery journey for the product
• Planning EDMs/Comms to internal and external stakeholders
• Educate internal stakeholders (CMs/IMs/RMs/Sales) through training sessions
• Measure and Monitor usage - ability to infer insights from the data
• Device strategies to ensure there is uptake/usage of the rolled out product - (also via incentives)
• Good team player with strong interpersonal skills & customer orientation
• Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.
• Ability to multi-task, prioritize, and manage time effectively
• Any other duties as assigned by the management.

Requirements:

• Bachelor degree with minimum 5years of experience in financial services or consulting industry, a creative problem solver, and process driver
• Good working experience in planning and managing a program/project plan with multiple deliverables, owners and timelines
• Strong communications skills in both verbal and written, and manage a wide range of stakeholders and competing priorities
• Works well independently and as a team, adaptable and possess problem solving skills
• Excellent working knowledge in Excel (data cruncing which involves vlookup, pivot table, etc.), PowerPoint and able to write well and design presentation and communication materials
• Excellent in story telling with data
• Proficient in JIRA, able in writing user story on business requirements, work with tech on user story grooming from banking industry will be preferred.
• Experience in User Acceptance Testing (UAT) before on system/app enhancement release.
• Corporate internet banking app knowledge is a plus point
• Contract: One year/extendable, to start asap

To submit your application:

Interested candidates send in your application to: http://www.rmaconsultants.com.sg/employment/business-analyst-banking-centralcontractup-to-6k-listing-256.aspx

or submit your resume to [e-mail] stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgsknStrand Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

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