Business Analyst - A26348

Activate Interactive Pte Ltd.; Singapore; On-site; SGD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangement

Medical coverage

Career development

Job summary

Activate Interactive Pte Ltd is hiring a Business Analyst for a fixed-term, 1-year engagement with Government Technology Agency (GovTech) in Singapore. You will join a cross-functional team with product managers, developers, designers and operations specialists to streamline governance, risk, and compliance processes through automation and AI-enabled workflows.

The role focuses on gathering requirements, translating them into user stories, and ensuring acceptance criteria are met.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication, facilitation and stakeholder management abilities.
• Ability to navigate both business and technical discussions effectively.
• Experience gathering, analysing and documenting business requirements.
• Experience facilitating workshops and working with diverse stakeholder groups.
• Experience translating requirements into user stories, acceptance criteria and process models.
• Experience working within Agile software delivery environments such as Scrum or Kanban.
• Understanding of software development lifecycles, testing practices and release processes.
• Ability to understand enterprise technical concepts such as APIs, integrations, cloud services, identity management and data flows.

Responsibilities

• Define and validate business problems, outcomes, scope and success measures.
• Analyse current-state and future-state business processes, user journeys and operational workflows.
• Facilitate workshops, interviews and stakeholder discussions to gather requirements and align expectations.
• Elicit, analyse and document business, functional, non-functional, integration, data and operational requirements.
• Translate requirements into user stories, acceptance criteria, business rules and process flows.
• Manage requirements traceability and support scope, dependency and change management.
• Work closely with Product Managers to prioritise backlogs based on user value, risk and delivery considerations.
• Collaborate with engineers, architects and designers to shape practical and scalable solutions.
• Support testing activities by defining acceptance criteria and validating delivered features against business requirements.
• Support release readiness, operational handover and continuous improvement initiatives.
• Participate in incident triage, stakeholder communications and post-incident reviews where required.
• Contribute to the design and delivery of AI-enabled capabilities that help agencies create security plans, understand assurance findings, prioritise remediation and maintain continuous assurance.
• Work with users and stakeholders to understand pain points, identify opportunities for improvement and validate proposed solutions.
• Work with Product Managers to shape product strategy, prioritise requirements and refine backlog items.
• Work with designers to improve service journeys and user experience.
• Work with software engineers and architects to understand technical constraints, solution options and delivery trade-offs.
• Work with DevOps practitioners and operations teams to understand deployment, operational and support requirements.
• Work with Scrum Masters and delivery leads to support Agile planning and execution.

Skills

Analytical thinking

Stakeholder management

Agile / Scrum

Requirements gathering

User stories

Problem solving

Education

Bachelor's degree in Business/IT

Tools

ServiceNow

APIs & Cloud concepts

Job description

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Business Analyst

You will work in Singapore Government Agencies

This is a fixed term contract role. The engagement is 1 year.

Internal Code: A26348

What will you do?

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting users at the heart of everything we do.

Join us as we support Singapore's vision of building a Smart Nation, a nation of possibilities empowered through info-communications technology and related engineering.

As a Business Analyst, you will be part of a multi-disciplinary team comprising product managers, developers, designers and operations specialists, creating products and services that solve complex problems and deliver meaningful impact.

The team you will be joining focuses on streamlining whole-of-government (WOG) governance, risk and compliance (GRC) processes. Our current focus is enabling agencies to comply with IM8 requirements through automation, AI-assisted workflows and continuous assurance practices. Through GovAssure, we are transforming governance from a point-in-time compliance activity into an embedded and continuous part of digital delivery.

• Define and validate business problems, outcomes, scope and success measures.
• Analyse current-state and future-state business processes, user journeys and operational workflows.
• Facilitate workshops, interviews and stakeholder discussions to gather requirements and align expectations.
• Elicit, analyse and document business, functional, non-functional, integration, data and operational requirements.
• Translate requirements into user stories, acceptance criteria, business rules and process flows.
• Manage requirements traceability and support scope, dependency and change management.
• Work closely with Product Managers to prioritise backlogs based on user value, risk and delivery considerations.
• Collaborate with engineers, architects and designers to shape practical and scalable solutions.
• Support testing activities by defining acceptance criteria and validating delivered features against business requirements.
• Support release readiness, operational handover and continuous improvement initiatives.
• Participate in incident triage, stakeholder communications and post-incident reviews where required.
• Contribute to the design and delivery of AI-enabled capabilities that help agencies create security plans, understand assurance findings, prioritise remediation and maintain continuous assurance.
• You will also collaborate closely with other members of the cross-functional team:
• Work with users and stakeholders to understand pain points, identify opportunities for improvement and validate proposed solutions.
• Work with Product Managers to shape product strategy, prioritise requirements and refine backlog items.
• Work with designers to improve service journeys and user experience.
• Work with software engineers and architects to understand technical constraints, solution options and delivery trade-offs.
• Work with DevOps practitioners and operations teams to understand deployment, operational and support requirements.
• Work with Scrum Masters and delivery leads to support Agile planning and execution.

What are we looking for?

• Strong analytical and problem-solving skills.
• Excellent communication, facilitation and stakeholder management abilities.
• Ability to navigate both business and technical discussions effectively.
• Experience gathering, analysing and documenting business requirements.
• Experience facilitating workshops and working with diverse stakeholder groups.
• Experience translating requirements into user stories, acceptance criteria and process models.
• Experience working within Agile software delivery environments such as Scrum or Kanban.
• Understanding of software development lifecycles, testing practices and release processes.
• Ability to understand enterprise technical concepts such as APIs, integrations, cloud services, identity management and data flows.
• Strong attention to detail, organisational skills and ability to manage competing priorities.
• Experience in government, regulated environments, SaaS platforms or GRC-related domains will be an advantage.
• Experience with ServiceNow or similar enterprise workflow platforms will be an advantage.
• A proactive and collaborative team player with a strong sense of ownership and continuous learning.

What do we offer in return?

• Competitive Compensation:Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.
• Benefits:Outpatient medical, specialist medical coverage and generouscustomisableflexi benefits, or flexi allowance; life and health insurance, thoughtfulperkslike special occasions “red packet” and CNY goodies, etc.
• Employee Wellness:Support foryour physical, mental, and overall well-being through year-round initiatives.
• Growth & Development:Learningprogrammes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)
• Career Progression:Structured career pathways that enable you to grow along a technical/domain expert track ora leadershiptrack.
• Competency Framework:A structured and practical framework to support you to develop, perform, and succeed.
• Flexible Work Arrangement:Staff may choose to work flexi-place,flexi-time, and flexi-load based on existing framework

Whyyou'lllove working with us?

If you are looking for opportunities to collaborate with leading industry experts andbesurrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. Webelieveyour success is our success.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit,qualificationsand abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practiceson the basis ofrace,colour, religion,gender, sexuality, national origin, age, disability, maritalstatusor any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive PteLtd’srecruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice () toknowmore about how we collect, use, and transfer the personal data of our candidates. Here you can find how you canrequest foraccess,correctionand/or withdrawal of your Personal Data.