Business Analyst #10143

ANRADUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Singapore is seeking a Business Analyst for a contract role in Jurong East. You will oversee daily BAU operations, act as the main liaison for business users on system issues, and manage incidents, service requests, and changes in an SLA-driven environment.

The role involves requirements gathering, testing coordination, and deployment support through March 2028. You will gather and validate requirements, ensure data quality and compliance with the PDPA, and

Qualifications

• Experience in BAU operations, incident management, service requests and change requests.
• Strong stakeholder communication and documentation skills.
• Familiarity with data governance and operational controls.
• Experience with IT service management concepts and SLAs.

Responsibilities

• Oversee daily BAU operations to ensure system availability and performance.
• Serve as the main contact for business users on system issues and requests.
• Manage incidents, service requests, and changes per SLA.
• Perform root cause analysis with IT teams and vendors.
• Support requirements analysis, testing, UAT, deployment, and post-release checks.
• Gather and validate business requirements with stakeholders.
• Maintain data quality and compliance with data protection rules.
• Support reporting and analytics for operational insights.
• Recommend process improvements to enhance efficiency.
• Ensure governance and keep SOPs and knowledge base up to date.
• Coordinate with vendors and monitor service delivery.

Skills

BAU operations

Incident management

Service request handling

Stakeholder management

Jira & Confluence

Education

Diploma or Degree in IT/IS/Business Analytics

Tools

.NET

Microsoft Azure

ApplySG/Ogre/Opus/Optical CMS

Job description

Industry/Organization Type: Information Technology Consulting
Position Title: Business Analyst
Working Location: Jurong East
Working Hours: 5 days, Mon - Fri (8:30 AM - 6:00 PM, Fri 8:30 AM - 5:30 PM)
Salary Package: Basic Salary + Completion Bonus
Duration: Contract Role (from start until end of Mar 2028)

Key Responsibilities

• Oversee daily BAU operations to ensure system availability, performance, reliability, and service continuity.
• Serve as the main contact point for business users on system issues, service requests, enhancements, and operational queries.
• Manage and prioritise incidents, service requests, and change requests according to agreed service level agreements.
• Perform root cause analysis and work with IT teams, vendors, and technology partners to resolve system issues.
• Support system enhancements and releases, including requirements analysis, testing, UAT coordination, deployment support, and post‑release checks.
• Gather, analyse, document, and validate business requirements with stakeholders.
• Ensure data quality, integrity, proper usage, and compliance with data protection requirements under the Personal Data Protection Act.
• Support reporting and analytics to provide operational insights and aid decision‑making.
• Recommend improvements to system processes, workflows, user experience, and operational efficiency.
• Ensure governance and compliance with relevant policies, standards, and procedures.
• Maintain system documentation, SOPs, process flows, user guides, and knowledge base articles.
• Support vendor management and monitor service delivery in an SLA‑driven environment.
• Review recurring issues and work with stakeholders to implement preventive measures.
• Perform any other related duties as assigned.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems, Business Analytics, or a related discipline.
• Relevant experience as a Business Analyst, Application Support Analyst, System Analyst, Product Analyst, or similar role.
• Experience in BAU operations, incident management, service requests, change requests, and system enhancements.
• Knowledge and experience in .NET and Microsoft Azure will be advantageous.
• Knowledge or exposure to Whole‑of‑Government digital tools such as ApplySG, Ogre, Opus, or Optical CMS will be advantageous.
• Experience in requirements gathering, process analysis, UAT coordination, release support, and deployment coordination.
• Familiarity with tools such as JIRA and Confluence.
• Strong analytical, troubleshooting, documentation, and stakeholder management skills.
• Able to work independently and coordinate with business users, IT teams, and vendors.
• Able to manage priorities in an SLA‑driven environment.
• Good understanding of data governance, system documentation, operational controls, and compliance requirements.