Business Analyst 0930-6

USER EXPERIENCE RESEARCHERS PTE. LTD; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

USER EXPERIENCE RESEARCHERS PTE. LTD is seeking a seasoned business analyst and information management specialist to drive end-to-end processes, CDE governance and data lifecycle across asset projects in Singapore.

You will translate complex information workflows into digital requirements, collaborate with stakeholders and agile delivery teams, and champion governance across CDE platforms using Jira, Confluence and SharePoint.

Qualifications

• 5+ years in business analysis or information management.
• Experience defining or improving CDE processes and information workflows.
• Understanding lifecycle information creation, review, handover and maintenance.
• Ability to document complex processes using flow diagrams and data models.
• Experience translating business needs into user stories and workflow specs.
• Strong workshop facilitation and stakeholder management.
• Knowledge of information governance, metadata and data quality.

Responsibilities

• Analyse and document end-to-end processes spanning planning, design, construction, project delivery, handover, asset management and operations.
• Define and maintain CDE information workflows, governance controls, roles, responsibilities and data ownership models across the asset lifecycle.
• Establish information management requirements, naming conventions, metadata standards, classification structures, approval states, retention rules and lifecycle workflows.
• Translate operational and information management needs into clear digital workflows and platform requirements across CDE and construction technology solutions.
• Facilitate workshops with business, project, consultant, contractor, technical and operational stakeholders to align processes, information exchanges and governance expectations.
• Map current and future state information flows, identify hand-off gaps, duplication, manual workarounds and opportunities to improve data quality and reuse.
• Develop user stories, functional requirements, acceptance criteria, process models, information exchange requirements and traceability artefacts that delivery teams can act on.
• Support product owners and product managers in backlog refinement, prioritisation, dependency management and delivery planning for Partner Experience products.
• Work with architects, engineers, platform teams and vendors to validate solution feasibility, integration needs and alignment with enterprise data and technology standards.
• Support testing, adoption and continuous improvement by defining business scenarios, validating configured workflows and monitoring whether CDE practices achieve intended operational outcomes.

Skills

CDE processes

Information governance

ISO 19650

BIM

Data modelling

Jira

Azure DevOps

Confluence

SharePoint

Scrum

Kanban

Workshop facilitation

Stakeholder management

Process mapping

Documentation

Tools

Jira

Azure DevOps

Confluence

SharePoint

Scrum

Kanban

Job description

Key Responsibilities:

• Analyse and document end-to-end processes spanning planning, design, construction, project delivery, handover, asset management and operations.
• Define and maintain CDE information workflows, governance controls, roles, responsibilities and data ownership models across the asset lifecycle.
• Establish information management requirements, naming conventions, metadata standards, classification structures, approval states, retention rules and lifecycle workflows.
• Translate operational and information management needs into clear digital workflows and platform requirements across CDE and construction technology solutions.
• Facilitate workshops with business, project, consultant, contractor, technical and operational stakeholders to align processes, information exchanges and governance expectations.
• Map current and future state information flows, identify hand-off gaps, duplication, manual workarounds and opportunities to improve data quality and reuse.
• Develop user stories, functional requirements, acceptance criteria, process models, information exchange requirements and traceability artefacts that delivery teams can act on.
• Support product owners and product managers in backlog refinement, prioritisation, dependency management and delivery planning for Partner Experience products.
• Work with architects, engineers, platform teams and vendors to validate solution feasibility, integration needs and alignment with enterprise data and technology standards.
• Support testing, adoption and continuous improvement by defining business scenarios, validating configured workflows and monitoring whether CDE practices achieve intended operational outcomes.

Required Skills and Experience:

• 5+ years of experience in business analysis, information management, construction digitalisation, project delivery, asset management or a related role.
• Practical experience defining or improving CDE processes, information workflows, governance models or digital delivery practices in the built environment.
• Strong understanding of how project and asset information is created, reviewed, approved, exchanged, handed over and maintained across lifecycle stages.
• Ability to document complex processes using process flows, swimlane diagrams, information flow maps, data models or equivalent techniques.
• Experience translating business and operational needs into user stories, functional requirements, acceptance criteria and implementable workflow specifications.
• Strong workshop facilitation and stakeholder management skills, with the ability to align business users, project teams, consultants, contractors and technical specialists.
• Good understanding of information governance, metadata, data ownership, quality controls, auditability and traceability.
• Experience supporting product backlogs and iterative delivery in agile or product-oriented environments.
• Strong analytical and communication skills, with the ability to explain information management concepts and delivery trade-offs clearly to technical and non-technical audiences.
• Comfortable working across business, construction, operations, information management and technology domains in a complex stakeholder environment.

Preferred Skills:

• Hands-on familiarity with one or more CDE, BIM or construction collaboration platforms, such as enterprise construction technology or collaboration solutions.
• Working knowledge of Common Data Environment principles and ISO 19650 concepts, including information requirements, status, revision, suitability and approval workflows.
• Experience in construction, property development, facilities management, asset operations or the wider built environment.
• Familiarity with Building Information Modelling (BIM), digital engineering, model and document coordination, and project-to-operations information handover.
• Experience with business process modelling, service design, data mapping or process improvement methods.
• Understanding of systems integration, master data, APIs, reporting or analytics within an enterprise information ecosystem.
• Familiarity with product delivery tools and methodologies, such as Jira, Azure DevOps, Confluence, SharePoint, Scrum or Kanban.
• Experience supporting enterprise transformation, governance, compliance or public sector digitalisation initiatives.