Business Analyst

AVATAR TECHNO SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A financial services company in Singapore is looking for a skilled professional to enhance systems and business processes in the banking sector. The role requires collaboration with teams to implement operational solutions, improve customer journeys, and ensure effective project delivery. Candidates should have at least 3 years of experience in similar roles and possess a Bachelor's or Diploma in a related field.

Qualifications

• Minimum 3 years of experience in systems development and/or business process improvement initiatives.
• Preferably with project lifecycle experience in the Financial Services Industry.

Responsibilities

• Work closely with Business Units and IT partners in requirement gathering.
• Implement and support digital customer journeys.
• Collaborate to design, re-engineer processes, and implement solutions.
• Ensure smooth operational rollout.

Skills

Excellent oral and written communication skills

Sound knowledge of banking and technology

Good teamwork and interpersonal skills

Adaptable, disciplined, and focused

Organized and systematic

Proven analytical skills

Proficient in MS Office: Word, Project, Excel, Visio, PowerPoint

Education

Bachelor’s or Diploma Degree

Job description

JOB SCOPE:

Roles & Responsibilities

1. Work closely with Business Units and IT partners in business requirement gathering, solution/functional review, and ensuring end-to-end system & process delivery and testing.
2. Implement and support digital customer journeys to improve both customer and employee experience in the bank.
3. Collaborate with regional and country teams to design, re-engineer processes, and implement operational solutions.
4. Ensure smooth operational rollout.

Additional Job Roles and Responsibilities

1. Re-engineer end-to-end processes, analyze, and review operational solutions.
2. Implement automation strategies to transform consumer banking operations.
3. Conduct requirement gathering workshops, review, and document requirements artefacts.
4. Review functional specifications and process definition documents.
5. Coordinate and ensure UAT test plans and cases are executed within schedule.
6. Provide post-production support, review, and track production issues to closure.
7. Work closely with regional and country teams to ensure timely project delivery.

Skillsets (Good to have)

Minimum 3 years of experience in systems development and/or business process improvement initiatives, preferably with project lifecycle experience in the Financial Services Industry, in areas such as:

• Consumer Banking Operations
• Customer Centre
• Wealth / Loan / CASA products knowledge

Education: Bachelor’s or Diploma Degree holder.

Core Competencies

• Excellent oral and written communication skills
• Sound knowledge of banking and technology
• Good teamwork and interpersonal skills
• Adaptable, disciplined, and focused
• Organized and systematic
• Proven analytical skills
• Proficient in MS Office: Word, Project, Excel, Visio, PowerPoint