Business Analyst

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a candidate to improve consumer banking operations by implementing solutions and driving process improvements. The role requires collaboration with business units and IT teams, emphasizing excellent communication skills and banking knowledge. The ideal candidate will support system delivery and enhance digital customer journeys.

Qualifications

• At least 1 year experience in systems development or business process improvement.
• Preferably project life cycle experience in Financial Services.

Responsibilities

• Work closely with teams for business requirement gathering and system delivery.
• Implement solutions to enhance customer and employee experiences.
• Conduct UAT and support post-production issues.

Skills

Excellent oral and written communication skills

Banking knowledge

Analytical skills

Good teamwork and inter-relationship skills

Adaptability

Proficiency in MS Office

Job description

JOB SCOPE:

Roles & Responsibilities

Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
Implement and support digital customer journeys to further improve both customer and employee experience in bank
Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
Ensure the smooth operational rollout
Re-engineer the end-to-end process, analyse and review operations solutions
Implement automation agenda to transform consumer banking operations
To conduct requirement gathering workshop, Review and documenting requirements artefacts
To review functional specifications and process define documents
Coordinate and ensures UAT test plans and test case are executed within UAT schedule
Post-production support, production issues review and track them to closure
Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI