Business Analyst

The Group

Powered by the vision of connecting businesses worldwide to transact with ease, Henatenn is an Integrated Omni-channel Commerce and Supply Chain Solutions Enabler that Harnesses Evolving Technological Innovations.

The group comprises three distinct affiliates that offer a comprehensive range of solutions for the beauty and fragrances industry to include:

• Neferti: Channel distribution partner

• DTB: Market expansion solutioning

• Novela: Premium retailer

Customer-centricity and Warmth are deeply ingrained in the Henatenn DNA. Relationships with partners and customers are highly valued, with many lasting over a decade – one of the key reasons why the company has enjoyed sustainable growth through the years.

Internally, it translates to being an equal opportunity and nurturing organisation. Henatenn invests in its employees, giving them room to be creative, grow and excel, which has resulted in a high-performance team that stands united and collaborative. Everyone is empowered to overcome challenges and celebrating success together has become a part of its culture.

With an established unique supply chain and distribution system that solidified over the years through continual innovation and customer interaction, the group has seen revenues exceed SGD 100 million annually.

In the last decade, the group has successfully planted its footprint outside its Singapore headquarters, Henatenn is on-track to achieving its dream of global omni-presence.

About the role:

We are seeking a proactive and resourceful Business Analyst to join our team. In this role, you will support and enhance our Microsoft Dynamics 365 Business Central platform across multiple business units within the Group. You will work closely with sales, operations, and leadership teams to ensure the system is optimized for efficiency, data integrity, and scalable business growth.

You will also collaborate with and be part of Group Finance on value-added IT initiatives and cost-optimization efforts to support the Group in achieving cost-imputation goals and building a scalable structure aligned with the efficiency objectives set by the Group Co-Founder.

As part of the Group’s ongoing transformation journey, you will play a key role alongside Group Inventory Risk and Product Management teams to support the Group CFO in revamping procurement, sales, and risk management processes—laying the foundation for a truly scalable, data-driven organization. With decision-making increasingly led by data, the maintenance, enhancement, and security of our infrastructure are more critical than ever.

Key Responsibilities:

• Provide day-to-day support for Microsoft Dynamics 365 Business Central and LS Retail, resolving system issues and user queries.

• Assist in gathering requirements from business users and translating them into functional specifications.

• Support enhancements and configurations of Business Central to meet evolving business needs.

• Coordinate needs to conduct system testing, user training, and documentation.

• Collaborate with external vendors or implementation partners when needed.

• Assist in data analysis and reporting for sales and operations teams.

• Work with cross-functional teams across B2B, B2C, and e-commerce verticals to improve digital processes and workflows.

• Support automation initiatives, including Power Automate integrations and low-code tools where relevant.

• Basic Level 1 support on Infrastructure

Requirements:

• Diploma or Degree in Information Technology, Business Information Systems, or related field.

• 1–2 years of hands-on experience with Microsoft Dynamics 365 Business Central and/or LS Retail.

• Familiarity with sales processes, inventory, and finance modules in Business Central.

• Good understanding of business operations in B2B/B2C/e-commerce environments.

• Strong analytical, troubleshooting, and communication skills.

• Eagerness to learn and grow in a fast-paced, multi-brand business environment.

Nice to Have:

• Experience with Power Automate, Power BI, or other Microsoft Power Platform tools.

• Exposure to retail or e-commerce operations.

• Basic knowledge of integration tools (e.g., APIs, data connectors).

What We Offer:

• A collaborative and growth-driven work culture.

• Opportunities to work directly with business leaders across multiple industries.

• Exposure to digital transformation projects and process automation.

• Competitive salary and benefits package.