Business Analyst

upGrad; Singapore; On-site; SGD 55,000 - 75,000; Full time

Job summary

A leading educational company seeks a Business Analyst to support the Growth and Innovation Department by managing reports and analyzing key performance data. The role requires working with tools like Slate and Jenzabar, focusing on enrollment forecasting and data integrity. Ideal candidates should possess strong SQL and data visualization skills, along with solid organizational abilities. This position offers the opportunity to collaborate with diverse teams and contribute significantly to the company's success.

Qualifications

• 2 years experience in CRM Jenzabar & Infomaker required.
• Experience in a college or university setting desired.
• Experience with SQL and data visualization tools is essential.

Responsibilities

• Create and manage reports in Slate and Jenzabar for enrollment forecasting.
• Collaborate with stakeholders on data requests and maintain report accuracy.
• Support the Growth and Innovation Department with KPI and trend data.

Skills

Communication

SQL

Data Visualization

Organizational Skills

Education

Bachelor’s degree

Tools

SQL

Excel

Slate

Jenzabar

Infomaker

Power BI

Job description

About the job

Position Title: Business Analyst

Business Unit: Working Professional

Experience: Minimum 2 yrs

Location: Singapore

Dept/Office: Growth and Innovation

Reports To: Director of Enrollment Operations and Data Analysis

Must Have Tools: Slate and Jenzabar

Summary of Job Scope & Responsibilities:

The Junior Business Information (BI) Analyst will support the the Growth and Innovation Department by extracting, synthesizing, and modeling key performance indicator (KPI) and trend data. This position will require the ability to create and validate reports out of Slate and Jenzabar to support the division’s ability to forecast enrollment and track progress toward budgeted enrollment targets.

Essential Job Functions:

Data Reporting (80%)

• Work autonomously to create & manage reports in Slate (not to exclude queries, dashboards, and portals) and Jenzabar (through infomaker and/or power bi) that are necessary for the Growth and Innovation division to accurately forecast enrollment and track progress toward enrollment targets
• Demonstrate a thorough understanding of what the data requested is being used for and ensure that the data model produced meets the needs of the use case
• Populate the weekly enrollment forecast reports and validate the accuracy of the data before sharing these reports with internal and external stakeholders

Collaboration and Ongoing Development (18%)

• Work closely with internal and external stakeholders on data requests and provide and execute reasonable project timelines
• Maintain a current working knowledge of the Slate and Jenzabar systems by regularly attending trainings and engaging in other developmental opportunities
• Collaborate with other Edgewood departments to ensure data integrity, eliminate data silos, and create a single source of truth within reports for all projects.

Other Duties As Assigned (2%)

Job Qualifications:

Necessary Education or Work Experience:

• Bachelor’s degree (desired)
• Experience working within a college or university setting (desired)
• A minimum of 2 years experience in CRM Slate (desired).
• A minimum of 2 years experience in CRM Jenzabar & Infomaker (required).
• Internships in data analytics, business intelligence or related fields.
• Personal projects (analyzing datasets and building dashboards).

Required Knowledge and Skills:

• Must be a highly motivated self-starter capable of leading and executing assigned projects independently and without the need for constant supervision
• Good communication skills with an ability to work both independently and collaboratively with others
• Ability to organize and prioritize multiple projects and meet deadlines that change rapidly
• Ability to effectively lead staff and students
• Ability to work with diverse populations
• Knowledge and experience with SQL, Excel, Infomaker, and Data visualization tools.
• Intermediate to advance knowledge of CRM(s) Jenzabar and/or Slate.
• Ability to apply basic statistics and business acumen.

Specialized Technology Skills:

• Slate experience with intermediate to advance knowledge in portals, queries, reports and dashboards.
• SQL knowledge is essential to generate reports from Jenzabar. Knowledge and skill with Jenzabar (J1) reporting tools (Infomaker and PowerBi).

Other Qualifications/Requirements:

Demonstrates multicultural competence – the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. The incumbent is expected to support the Mission of The College by working with faculty, staff and students to share in our core values – truth, compassion, justice, partnership, and community.