Business Administrative Officer

N REAL PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading company in e-commerce is looking for a professional to manage daily operations and enhance customer interaction during live streams. The role requires proficiency in streaming platforms and effective communication skills. Opportunities for overseas career exchange and performance-based incentives are included.

Benefits

Overseas Career Exchange Opportunities with the Team

Basic w Commission Tier

Staff Medical Insurance

Overseas Allowance

Annual Bonus Scheme

Qualifications

• At least 1 year experience in customer service or managing live streams.
• Strong verbal and written communication in English and Mandarin.

Responsibilities

• Manage daily operations of the e-commerce platform.
• Oversee order processing and fulfilment, ensuring timely execution.

Skills

Communication

Adaptability

Data Analysis

Education

Bachelor's degree in Business Administration, Mass Communication, Marketing or related field

Tools

Tiktok Live

Streaming software

Meta Business

Job description

Responsibilities:

• Execution of day to day operations and management of e-commerce platform.

• Preparation of product listings for livestreams

• Oversee order processing and fulfilment

• Coordinate with warehouse or fulfillment partners to ensure timely and accurate order fulfillment

• Handle customer inquiries related to orders, shipping and returns & refunds.

• Handle returns, exchanges and refund requests in accordance with company policies

• Provide exceptional customer support by promptly responding to customer inquiries and resolving issues.

• Analyze data and generate reports to identify trends, opportunities and area for improvement.

Qualifications/Requirement:

• Familiarity with platforms like Tiktok Live, Facebook Live, and others

• Understanding of cameras, microphones, lighting, and other equipment used in live streaming.

• Proficiency in using streaming software like Tiktok Live, Jambo System, Meta Business etc.

• Bachelor's degree in Business Administration, Mass Communication,Marketing or related field. Or, proven with at least 1 year experience in customer service or experience in managing live streams or related roles.

• Strong verbal and written communication in English and Mandarin to interact with the audience and manage chat effectively.

• Ability to adapt to changing situations and handle unexpected issues during live streams especially when dealing with technical difficulties or difficult viewers.

• Demonstrates ability to work independently and collaboratively in a fast-paced environment.

• Ability to handle multiple tasks simultaneously, such as monitoring chat, managing technical aspects, and interacting with the host.

Incentives:

• Overseas Career Exchange Opportunities with the Team

• Basic w Commission Tier

• Staff Medical Insurance

• Overseas Allowance

• Annual Bonus Scheme