(Bt Panjang) Customer Service (English tuition centre)

THE WRITER'S PLACE (J10) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading creative writing school in Singapore seeks a Customer Service Associate to handle student recruitment and customer support. The ideal candidate must be Singaporean or PR, fluent in English and Mandarin, and able to work on weekday evenings and Saturdays. The role offers a balanced work-life environment and includes benefits such as paid annual leave and good medical coverage.

Benefits

Paid annual leave

Paid sick leave

Medical and dental benefits

Work-life balance

CPF contribution

Qualifications

• Strictly only Singaporeans/PR may apply due to quota.
• Must work tuition centre operation hours, including weekday nights and Saturdays.
• Experience in customer service and sales is required.

Responsibilities

• Recruit and enroll students for courses.
• Answer customer enquiries and feedback.
• Provide administrative and operational support.

Skills

English proficiency

Mandarin proficiency

Sales skills

Multi-tasking

Problem solving

Job description

Position: Customer Service Associate

Job Highlights

• No Sundays, Centre Holidays
• Yearly salary increment, Work-life balance, Medical/dental
• Promotion to Assistant Centre Manager

THE WRITER'S PLACE, The Specialist in Creative Writing

Premier English Writing School

THE WRITER'S PLACE has built a trusted reputation as Singapore’s specialist in English Creative Writing for primary school students since 2009. With over 5,000 students empowered and counting, it is known as The School of Writing by parents. Focused composition lessons are fun, interactive, and designed to make learning easy while driving examination success! Our top-notch curriculum helps students boost their English grades with students often improving by at least one AL band—some even making the leap from AL2 to AL1. Recognised as “Best in Honing Creative Writing Skills” by Parents World Singapore, The Writer’s Place is committed to championing young writers; nurturing mastery in English!

Job description:

• Sales: Recruitment and enrolment of students
• Customer service: Answering customers' enquiries and feedback
• Adminstrative Support: Provide adminstrative and operation support
• Any other tasks as required

Job requirements:

• Strictly only Singaporeans/PR may apply (due to quota)
• Must be able to work tuition centre operation hours ie. weekday nights and Saturdays
• Required to speak English and Mandarin (to liaise with Mandarin-speaking customers)
• Female candiates (required to accompany girls to toilet)
• Excel in multi-tasking, remembering details, problem solving
• Well-spoken, enjoy speaking to customers
• Good at sales and follow up
• Self-driven, organised, confident, initiative

Work days/Location:

• Tues- Fri (11am-8.30pm ) & Sat (8.30am-5.00pm)
• Centre is closed: Mon, Sun, PH
• Woodlands Galaxy Community Club (5 min walk from Admiralty Mrt)
• Junction10 mall (Bukit Pajang Mrt)

Job Details & Benefits:

• CPF contribution
• Paid annual leave
• Paid sick leave
• Paid Public Holiday
• Good medical and dental benefits
• Work-life balance
• Centre holidays on top of annual leave
• Probation 3 months

Positions available:

• Centre Managers, English & Writing Teacher Specialist (full-time/part-time)

Join us if you can be a driver of success! lnterested candidates, please send inyour resume along with Expected Salary. We regret that only shortlisted candidates will be notified.

www.thewritersplace.com.sg