BSO Business Account Senior Manager

LEGO; Singapore; Hybride; SGD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Family Care Leave

Insurances

Wellbeing

Colleague Discount

Bonus

Résumé du poste

The LEGO Group is seeking a senior Business Account Manager to act as a strategic partner for the Service Experience Leadership Team. You will shape stakeholder strategy, govern partnerships regionally and drive enterprise outcomes across markets, functions, and BSO.

You will influence senior leaders, coach teams, and champion service excellence while transforming how we deliver value for the organisation. Hybrid working and international collaboration are key aspects of this role.

Qualifications

• Bachelor’s degree in business, finance, HR or related field.
• Strong interpersonal and communication skills to engage with senior stakeholders.
• Extensive experience in senior business partnering, stakeholder management, service management or consulting.
• Ability to translate priorities into actionable business outcomes.
• Proven influence, negotiation, and conflict resolution across organizational boundaries.
• High emotional intelligence and resilience for difficult conversations.
• Experience in shared services or global operating models is an advantage.
• English proficiency; level 13–16.

Responsabilités

• Act as senior strategic partner for BSO, shaping stakeholder strategy and connecting priorities with BSO capabilities.
• Lead regional partnerships and governance, enabling alignment and accountability across BSO and the business.
• Influence senior cross-functional leaders to drive enterprise outcomes across markets and functions.
• Shape transformation and change initiatives to deliver sustainable business value and improved stakeholder experience.
• Drive customer experience and NPS by aligning insights with service performance and business context.
• Lead and orchestrate responses to major incidents and cross-functional issues with clear accountability.
• Champion service excellence and embed a high-performing culture across BSO.
• Shape BSO strategy and priorities by analyzing stakeholder insights and regional trends.

Connaissances

Stakeholder management

Strategic thinking

Communications

Influencing

Emotional intelligence

Formation

Bachelor’s degree in business, finance, HR or related field

Description du poste

Job Description

The Business Account Management team act as the strategic connector between BSO and the broader organisation, bringing together stakeholder needs, business priorities and BSO’s global service portfolio. As part of the Service Experience Leadership Team, BAMs translate business insights into opportunities for BSO, shape stakeholder experience and help ensure our services continuously evolve to create value for the organisation.

Core responsibilities

Work independently, recognised point of contact for BSO stakeholders, able to coach and influence others and drive resolution of issues.

Operate as a senior strategic partner for BSO, independently shaping stakeholder strategy, influencing seniorleadersand connecting business priorities with BSO capabilities to drive sustainable business outcomes:

• Shape Strategic Partnerships -build trusted partnerships with senior business stakeholders, BSO leaders and Service Delivery teams, proactivelyidentifyingevolving business needs and translating them into priorities,opportunitiesand actions across the BSO service portfolio.

• Lead Stakeholder Strategy & Governance- defineand continuously evolve the regional stakeholder engagement strategy and governance model, enabling senior leaders to align priorities, accelerate decisions andmaintainclear accountability across BSO and the business.

• Influence Across the Enterprise -navigateambiguiousand competing priorities, challenge constructively and influence senior cross-functional leaders to drive enterprise outcomes across markets,functionsand BSO, often without direct authority.

• Shape Transformation & Change -represent the business and stakeholder perspective in major transformations, transitions and strategic initiatives, influencing design and implementation to ensure solutions deliver sustainable business value and a strong stakeholder experience.

• Drive Customer Experience & Value -lead the regional customer experience and NPS agenda, combining stakeholder insights, serviceperformanceand businesscontext toidentifyopportunities that strengthen experience, serviceeffectivenessand business value.

• Lead Critical Issues & Outcomes -orchestrate the business response to major incidents and critical cross-functional issues, aligning senior stakeholders, clarifyingaccountabilityand ensuring both immediate resolution and sustainable corrective actions.

• Champion Service Excellence -coach,challengeand influence BSO leaders and service teams to strengthen accountability, stakeholder orientation, transparentcommunicationand continuous improvement, helping embed a consistently high-performing service culture across BSO.

• Shape BSO Strategy & Priorities– bring together stakeholder insights, regionaltrendsand service experience toidentifyemerging opportunities and risks, contributing to BSO priorities, strategicplanningand the evolution of the service model.

Play your part in our team succeeding

As a BAM, you willoperateat regional leadership level and collaborate across the global BSO organisation, partnering with senior stakeholders and BSO leaders to shape priorities, influence strategic decisions, navigate complex businesschallengesand drive transformation and service improvements. You will also contribute to the broader Service Experience leadership agenda, people Pulse initiatives, strengthening collaboration, organisationalcapabilityand a high-performing culture across BSO.

Do you have what it takes?

• Bachelor’s degree in business administration, Finance, Human Resources, Organizational Development or another relevant field.

• Strong interpersonal and communications skills to engage with senior stakeholders and coach/influence others

• Significant experience in senior business partnering, stakeholder management, service management, consulting or a comparable role within a complex international organisation.

• Strong business acumen with the ability to understand company priorities, stakeholder needs and service delivery dynamics and translate them into clear priorities and business outcomes.

• Demonstrated ability to influence, negotiate and challenge senior stakeholders constructively, driving alignment and decisions across organisational boundaries without relying on formal authority

• High emotional intelligence and resilience, with the ability to navigate difficult conversations, critical incidents and conflicting perspectives while maintaining trust and constructive relationships.

• Proven ability to operate strategically in ambiguous and complex environments, connecting multiple perspectives and moving from insight to action

• Knowledge of the LEGO Group organisation, stakeholder landscape or BSO operating model would be an advantage.

• Previous experience in shared services, global business services, service management or a similar operating model.

• Exposure to customer/stakeholder experience methodologies, service performance insights or experience measures such as NPS.

• English level 13-16

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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