Brokerage Officer

UNITED PARCEL SERVICE; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a Fortune Global 500 organization as a Brokerage Officer, where your analytical skills will help improve performance and drive success. In this dynamic role, you'll collect and interpret data, communicate with various functions to resolve issues, and generate insightful reports. This is an excellent opportunity to work within a talented team in a supportive environment that values integrity and initiative. If you thrive in a fast-paced setting and have a passion for customer service, this position is perfect for you.

Qualifications

• At least 2 years of experience in a similar role is preferred.
• Proficiency in Microsoft Office programs is essential.

Responsibilities

• Analyze and investigate shipment failures to propose corrective actions.
• Maintain and generate regular reports as required.

Skills

Organizational Skills

Attention to Detail

Customer Service Skills

Communication Skills

Microsoft Office Proficiency

Education

Diploma in Business Administration

Certificate in Customs Competency

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Brokerage Officer collects and interprets data to help the company improve performance and meet goals. Their primary duties include identifying, gathering, analyzing data, and making insights accessible through graphs, charts, tables, and reports.

Job Duties

1. Attend to post declaration enquiries from internal and external customers
2. Analyze and investigate shipment failures to determine errors, identify possible problems, and propose corrective actions to prevent recurrence
3. Communicate with different functions to correct failures
4. Maintain and generate regular reports as required
5. Control daily workflow and identify any failures or areas for improvement
6. Assist in monitoring service levels and other KPIs to ensure internal targets are met
7. Attend to customer enquiries
8. Perform tasks as directed by management

Job Requirements

• Possess at least a Diploma in Business Administration, Customs Brokerage, or related fields
• At least 2 years of experience in a similar role is preferred
• Display excellent organizational skills, attention to detail, and accuracy
• Proficiency in Microsoft Office programs
• Excellent interpersonal, communication, and customer service skills
• Able to remain calm under pressure and manage customer-facing interactions
• Ability to work as part of a team and show initiative in a fast-paced environment
• Reliable, with high integrity and a strong work ethic
• Certificate in Customs Competency for Declarant is preferred

Employee Type: Permanent

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