Brokerage Officer

UPS Asia Group Pte. Ltd.; Singapore; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Brokerage Officer to enhance operational performance through data analysis. This role involves identifying and resolving shipment issues, maintaining workflow efficiency, and generating insightful reports. Ideal candidates will possess strong organizational skills and a commitment to customer service. Join a dynamic team where your analytical skills will drive success in a fast-paced environment, ensuring high standards and continuous improvement in service delivery.

Qualifications

• At least 2 years of experience in a similar role preferred.
• Certificate in Customs Competency for Declarant will be preferred.

Responsibilities

• Analyze and investigate shipment failures to determine errors.
• Maintain and generate regular reports as required.
• Assist with monitoring service levels and KPIs.

Skills

Data Analysis

Customer Service

Microsoft Office

Organizational Skills

Communication Skills

Education

Diploma in Business Administration

Diploma in Customs Brokerage

Job description

The Brokerage Officer collects and interprets data to help a company take actionable steps to improve performance and meet goals. Their primary duties include identifying, gathering, analyzing data and making their insights accessible to the company through easy-to-understand graphs, charts, tables and reports.

Job Duties

• Attend to post declaration enquiries from internal and external customers

• Analyzes and investigates shipment failures to determine errors, identify possible problems, and propose corrective action required for prevention.

• Communicating with different functions to correct failures.

• Maintain and generate regular reports as required

• Control the daily workflow and identify any workflow failure and areas of improvement

• Assist with monitoring service levels and other key performance indicators (KPIs) to ensure the accomplishment of internal targets

• Attending to customer enquiries

• Performs tasks as directed by management

Job Requirements

• Possess at least a Diploma in Business Administration, Customs Brokerage or related fields

• At least 2 years of experience in a similar role is preferred

• Display excellent organizational skills, attention to detail and accuracy

• Demonstrate proficiency in Microsoft Office programs

• Excellent interpersonal, communication and customer service skills

• Able to remain calm under pressure and manage customer-facing dialogue

• Able to work as part of a team and show initiative/positive attitude in a fast-paced environment

• Reliable, with high integrity and a strong work ethic

• Certificate in Customs Competency for Declarant will be preferred