Brand Ambassador | Luxury Industry |AUNZ & Taiwan Market

TDCX; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

TDCX recherche un professionnel du service client pour rejoindre son équipe dynamique à Singapour. Ce rôle consiste à fournir des services aux clients de marques haut de gamme, nécessitant une forte capacité de communication et des compétences en vente. L’opportunité offre un environnement de travail positif avec des bénéfices compétitifs, une culture de reconnaissance, et des possibilités de développement professionnel.

Benefits

Rémunération attrayante et incitations à la performance

Couverture médicale complète

Espaces de travail premium

Activités engageantes et programmes de reconnaissance

Plans de développement professionnel

Qualifications

• Minimum deux ans d'expérience en vente ou service client dans le domaine des biens de luxe.
• Capacité à multitâche et à personnaliser les réponses aux besoins spécifiques des clients.
• Excellentes compétences en communication verbale et écrite en anglais.

Responsibilities

• Fournir une expérience client exceptionnelle par divers canaux de communication.
• Identifier les tendances en matière de satisfaction des clients et développer des plans d'amélioration.
• Collaborer avec l'équipe de service client pour maintenir de solides relations avec les clients.

Skills

Communication

Écoute effective

Vente

Négociation

Gestion de la relation client

Education

Diplôme, Bac + 2 ou équivalent

Tools

Salesforce

SAP

CRM

Job description

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent customer experience via all relevant communication channels (telephone, email, live chat and other social media).
• Identify and analyse trends in customer satisfaction/ dissatisfaction levels and provide appropriate improvement plans to drive sales through professional and courteous client interactions.
• Display strong selling and negotiating skills; overcome objections and ask probing questions to close sales and gain understanding of client needs and motivations.
• Collaborate with existing customer service team to provide strong after-sales services by cultivate new and existing client relationships through exceptional service; developing and executing a clienteling plan for the clients and prospects, personalize relationship and anticipate their needs.
• Accurately process all required data/information using appropriate systems and tools while adhering to the company’s group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Stay abreast of launches, campaigns and internal processes to answer a wide variety of customer inquiries, including product availability, characteristics, service and all other inquiries.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Two (2) years of work experience in the retail sales or customer service in luxury / high-end goods domain or experience in contact centre / e-com related activities is required for this position.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, and working on Saturdays and public holidays if required

Who is TDCX?

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.