Brand Ambassador - GURU

Expand Communications Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Expand Communications Pte. Ltd. is seeking a Customer Experience Guide for the Hyundai Motor Group Innovation Center in Singapore. You'll welcome visitors and showcase innovative automotive experiences while providing exceptional customer service. Ideal for both entry-level individuals and those with experience in customer-facing roles, the position emphasizes communication, presentation skills, and offers comprehensive training.

Benefits

Training and development opportunities

Structured Career Progression

Robust awards and rewards system

Employee wellbeing emphasis

Flexible Work Arrangement

Meal and Transportation allowance

Medical Insurance coverage

Incremental Annual Leave

Various types of leave

Uniform provided

Qualifications

• Open to both entry-level and experienced applicants.
• Experience in customer service or guest-facing roles is required for experienced candidates.
• Proficiency in Korean and Mandarin is beneficial.

Responsibilities

• Welcome and guide visitors through HMGICS experiences.
• Ensure exceptional customer service in every interaction.
• Conduct guided tour programs and maintain CX areas.

Skills

Interpersonal Skills

Presentation Skills

Customer Service

Education

Diploma or A-Level qualification

Job description

Overview

This is a customer-facing role where you will act as a brand ambassador at the Customer Experience (CX) center in the new state-of-the-art Hyundai Motor Group Innovation Center in Singapore (HMGICS).You will guide visitors through each experience zone, showcasing Hyundai Motor Group’s brand philosophy, products and values, ensuring high-quality customer experience and service for every visitor.

The customer experience center will be an exciting new attraction in Singapore and a first-of-its-kind in the automotive industry. HMGICS will not just be a retail space showcasing cars, but a whole new lifestyle and experiential destination in Singapore.

Visitors will be able to take a peek into how Hyundai’s IONIQ EVs are built, get into an IONIQ EV and be taken on a ride at the sky track or even test drive an EV along designated routes. On top of that, HMGICS is in the midst of preparing many other experiential formats for visitors to experience ‘Progress for humanity’, Hyundai’s brand philosophy. The objective is to showcase futuristic, human-centered concepts not just in mobility, but also in sustainability, food, meaningful partnerships, and more.

Embark on an exciting new career with Expand Communications Pte. Ltd. at HMGICS. Apply now!

Roles & Responsibilities

Customer Experience (CX) & Customer Service

● Welcome and guide visitors through various HMGICS experiences (Vehicle Displays, Smart Farm, Sky Track, etc.) while embodying the brand philosophy, values, and product knowledge.

● Confidently and engagingly introduce and explain experiences at the cx space, ensuring exceptional customer service standards are upheld in every interaction.

● Maintain and operate vehicles, equipment, and devices within CX areas, adhering to safety, emergency response, and inventory management protocols.

● Execute administrative tasks related to the customer experience, including but not limited to documentation and record-keeping.

● Conduct guided tour programs for visitors, providing informative and enjoyable experiences.

● Host VIPs throughout CX spaces, ensuring their needs and expectations are met with the highest level of service.

● Provide coverage for CX zones as needed, stepping in for other team members when required.

● Set up stations and ensure operational readiness to facilitate smooth customer experiences.

Requirements

● Diploma or A-Level qualification

● Both entry-level and experienced individuals are welcome to apply

● Experienced applicants should have 1-5 years of experience in a customer service/guest-facing role such as in the airline, retail and hotel industry

● Should be comfortable and confident when delivering presentations.

● Presentable and able to communicate in English as it is essential for good command of spoken English to effectively engage with visitors

● Strong interpersonal skills and proactive

● Knowledge of and interest in the automobile industry will be beneficial

● Proficiency in Korean and Mandarin will be beneficial, as position may require communication with international visitors

● Five days work week including weekend and public holidays

Benefits

· Training and development opportunities include up to 3 months focusing on customer service experience, brand and product knowledge, presentation skills, public speaking, and grooming.

· Structured Career Progression

· Robust awards and rewards system for employees

· Emphasize employee wellbeing

· Safe and Supportive workplace

· Advocate Flexible Work Arrangement

· Diverse and positive work culture

· Meal and Transportation allowance

· Driver allowance

· Medical Insurance coverage

· Incremental Annual Leave

· Birthday, Marriage, Study, Extended paternity, Mental health and Compassionate leave

· Company outings

· Uniform will be provided