Branch Sales and Service Manager

Standard Chartered; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global banking institution in Singapore is seeking a motivated individual for a role focused on enhancing customer relationships and acquiring new clients. This position involves executing financial assessments, achieving sales targets, and complying with regulations. The ideal candidate should have experience in client acquisition and account management. The role offers competitive benefits, including flexible working arrangements and a continuous learning culture.

Benefits

Competitive salary and benefits

Flexible working options

Proactive wellbeing support

Continuous learning culture

Inclusive organization

Qualifications

• Experience in conducting professional financial analysis sessions.
• Ability to foster customer relationships and provide market updates.
• Proven skills in achieving sales targets and customer acquisition.

Responsibilities

• Maximize new business opportunities and deepen customer relationships.
• Participate in marketing activities for customer acquisition.
• Ensure compliance with regulations and internal controls.

Skills

Client Acquisition Experience

Account Management Experience

Technical knowledge of consumer banking products

Education

RNF and CFMAS

Job description

Job ID: 41066

Location: Singapore, SG

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 1 Oct 2025

JOB SUMMARY

The purpose of the role is to maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Personal Clients segment.

Implementation and oversight of the below individual responsibilities:

• To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.
• To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.
• In consultation with the branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals.
• To participate in marketing and promotional activities for customer acquisition.
• To source and call on individual prospects.
• To provide quality, efficient after-sales services.
• To manage anti-attrition and retention of clients.
• To organise and conduct sales presentations to groups, clubs, associations, companies, and other organisations.
• To solicit referrals from other parts of SCB, e.g., RMs from C&I, staff, etc.
• To comply with all applicable money laundering prevention procedures and in particular, report any suspicious activity to the Transaction Monitoring Unit.
• To ensure compliance with all regulations and controls as set by the Bank and external regulatory authorities.

RESPONSIBILITIES

Strategy: Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business: Responsibilities related to the delivery of business and/or financial objectives.

Processes: Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent: Responsibilities that are related to the development and implementation of a strategy, e.g., Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management: Responsibilities relating to identifying, assessing, monitoring, controlling, and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance: Responsibilities relating to the direction, planning, structure, frameworks (e.g., processes and policies), and oversight.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.

Key Stakeholders

• Branch Manager, Business Manager, Product Manager, and etc.

Qualifications

• RNF and CFMAS.

Role Specific Technical Competencies

• Client Acquisition Experience.
• Account Management Experience.
• Technical knowledge and expertise in consumer banking products (i.e., Treasury, Equities, Funds, Insurance, etc.).

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple, and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.

For more information about the role and to apply, please visit www.sc.com/careers.