Branch Manager (Retail Associate/ Brokerage/ Fintech)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking an experienced professional to oversee branch KPIs and drive local business strategy. The ideal candidate will have proven leadership skills and a strong background in operational excellence and compliance. Responsibilities include optimizing daily operations, building client relationships, and managing high-performing teams. Interested applicants should send their resume in MS WORD format.

Qualifications

• Proven experience in managing branch operations and compliance.
• Strong leadership skills with a focus on team development.
• Ability to drive business strategy in changing market conditions.

Responsibilities

• Take full ownership of branch KPIs.
• Drive local business strategy to meet targets.
• Oversee and optimize daily operations compliant with regulations.

Job description

Business Strategy & KPI Ownership

• Take full ownership of branch KPIs.

• Drive local business strategy to meet financial, operational, and growth targets.

• Adapt quickly to market conditions and regulatory changes.

Operations & Compliance

• Oversee and optimize daily operations, ensuring efficiency and strict compliance with financial industry regulations.

• Improve in-store workflows and service delivery standards.

• Coordinate with legal and compliance teams to ensure branch operations align with internal and regulatory requirements.

Client Relationship Management

• Lead the team in building and maintaining strong, trust-based relationships with clients.

• Resolve client issues efficiently with a focus on in-person service excellence.

• Organize client engagement events and investment education sessions to enhance retention and upselling opportunities.

Team Leadership & Development

• Recruit, train, and manage high-performing sales and support teams.

• Foster a results-driven and positive workplace culture.

• Design and implement systematic training programs for compliance, product knowledge, and client servicing.

Performance Monitoring & Analysis

• Track branch KPIs such as client growth, sales performance, and customer satisfaction.

• Generate actionable insights from performance metrics and market trends.

• Collaborate cross-functionally (marketing, product, tech) to refine go-to-market strategies.

Marketing & Community Engagement

• Support and lead in-store promotional events, workshops, and roadshows.

• Partner with marketing teams on brand positioning and customer outreach.

• Represent in cross-brand collaborations to attract high-net-worth individuals (HNWIs) and strategic partners.

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242