Branch Manager (Investment Brokerage) (SG)
Moomoo SG
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Benefits offered by this job
Job summary
Moomoo Singapore is seeking a Branch Manager for its physical investment store. You will drive branch KPIs, oversee compliant operations, and lead a team delivering premium in-store service. This role focuses on client relationships, events, and education sessions to deepen engagement and growth.
Ideal candidates bring 5-8 years in financial services, strong leadership, and a deep understanding of markets. Saturdays or holidays work and cross-functional collaboration are expected in a
Qualifications
- 5-8 years of experience in financial services or retail brokerage
- Proven leadership of frontline teams
- Strong understanding of financial markets and regulatory requirements
- Experience in large-scale branch operations and KPI ownership
- Willingness to work shifts including weekends/public holidays
Responsibilities
- Take ownership of branch KPIs and local business strategy
- Oversee daily operations with strict regulatory compliance
- Lead client relationships and organize events to boost retention
- Recruit, train, and manage sales and support teams
- Monitor performance metrics and derive actionable insights
- Collaborate with marketing, product, and tech to refine go-to-market plans
Skills
Tools
Job description
Moomoo Singapore is a holistic wealth-tech platform building an intelligent investing ecosystem across its digital platform, physical experience stores and investor education community. Through the moomoo app, it provides everyday investors and professional clients with access to global markets, diverse investment products, advanced trading tools and AI-powered insights.
Since launching in March 2021, Moomoo Singapore has evolved beyond an investing platform into a popular financial literacy resource and full-spectrum wealth platform, supporting investors from their first trade to managing sophisticated portfolios. It surpassed two million customers in Singapore in June 2026, with users spanning retail investors to private wealth and institutional clients.
Moomoo Financial Singapore Pte. Ltd. is a subsidiary of Nasdaq-listed Futu Holdings Limited (Nasdaq: FUTU). The firm is regulated by the Monetary Authority of Singapore and holds a Capital Markets Services Licence (CMS101000) and Major Payment Institution Licence (PS20200617). It also has exempt financial adviser status and is authorised to provide Digital Payment Token services. Moomoo Trustee (Singapore) Pte. Ltd. is a licensed trust company, while Moomoo Singapore is a DP Clearing Member, SGX-ST Trading Member, and SGX-DT Trading and Clearing Member of Singapore Exchange.
The Branch Manager is responsible for the overall success and smooth operations of a moomoo physical investment store. This leadership role combines strategic business development, operational excellence, and team management to drive customer acquisition, enhance client relationships, and ensure compliance with local financial regulations. As the face of the moomoo brand in-store, the Branch Manager plays a critical role in delivering a premium customer experience and expanding our offline presence.
- Take full ownership of branch KPIs
- Drive local business strategy to meet financial, operational, and growth targets
- Adapt quickly to market conditions and regulatory changes
- Oversee and optimize daily operations, ensuring efficiency and strict compliance with financial industry regulations
- Improve in-store workflows and service delivery standards
- Coordinate with legal and compliance teams to ensure branch operations align with internal and regulatory requirements
- Lead the team in building and maintaining strong, trust-based relationships with clients
- Resolve client issues efficiently with a focus on in-person service excellence
- Organize client engagement events and investment education sessions to enhance retention and upselling opportunities
- Recruit, train, and manage high-performing sales and support teams
- Foster a results-driven and positive workplace culture
- Design and implement systematic training programs for compliance, product knowledge, and client servicing
- Track branch KPIs such as client growth, sales performance, and customer satisfaction
- Generate actionable insights from performance metrics and market trends
- Collaborate cross-functionally (marketing, product, tech) to refine go-to-market strategies
- Support and lead in-store promotional events, workshops, and roadshows
- Partner with marketing teams on brand positioning and customer outreach
- Represent moomoo in cross-brand collaborations to attract high-net-worth individuals (HNWIs) and strategic partners
The Branch Manager is responsible for the overall success and smooth operations of a moomoo physical investment store. This leadership role combines strategic business development, operational excellence, and team management to drive customer acquisition, enhance client relationships, and ensure compliance with local financial regulations. As the face of the moomoo brand in-store, the Branch Manager plays a critical role in delivering a premium customer experience and expanding our offline presence.
- Take full ownership of branch KPIs
- Drive local business strategy to meet financial, operational, and growth targets
- Adapt quickly to market conditions and regulatory changes
- Oversee and optimize daily operations, ensuring efficiency and strict compliance with financial industry regulations
- Improve in-store workflows and service delivery standards
- Coordinate with legal and compliance teams to ensure branch operations align with internal and regulatory requirements
- Lead the team in building and maintaining strong, trust-based relationships with clients
- Resolve client issues efficiently with a focus on in-person service excellence
- Organize client engagement events and investment education sessions to enhance retention and upselling opportunities
- Recruit, train, and manage high-performing sales and support teams
- Foster a results-driven and positive workplace culture
- Design and implement systematic training programs for compliance, product knowledge, and client servicing
- Track branch KPIs such as client growth, sales performance, and customer satisfaction
- Generate actionable insights from performance metrics and market trends
- Collaborate cross-functionally (marketing, product, tech) to refine go-to-market strategies
- Support and lead in-store promotional events, workshops, and roadshows
- Partner with marketing teams on brand positioning and customer outreach
- Represent moomoo in cross-brand collaborations to attract high-net-worth individuals (HNWIs) and strategic partners
- 5-8 years of experience in financial services, including retail brokerage, wealth management, or in-store financial sales or someone with regular investment habit is highly preferred
- Proven experience managing physical store operations and frontline teams
- Strong leadership skills with the ability to motivate and guide teams toward performance goals
- Deep understanding of financial markets, trading platforms, and investment products
- Knowledge of compliance requirements relevant to the country of operation
- Holds required certifications (RES5, CM-EIP, CM-SIP, M8 and M8A) is essential for this role; however, the company will sponsor you to obtain the license
- Willingness to work shifts, including weekends and public holidays
- Experience working in high-growth or start-up environments
- Exposure to global teams and multicultural settings
- Project management and problem-solving skills
- Demonstrated ability to drive cross-departmental initiatives
- English speaking and Fluency in Mandarin is an added advantage
- Result-oriented, self-motivated with the ability to work under pressure and be a team player.
Working at Moomoo, you will get
- Be a part of the world's leading digital brokerage firm where growth and career development opportunities are endless
- Enjoy a competitive total compensation package that truly values your skills and contributions
- Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
- Fun loving and diverse work environment that hosts various team-bonding programs and company events
- Business casual work attire everyday
- And Much More!: Discover even more perks and benefits as we take you through the hiring process!
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