Branch Manager - Freight Forwarding & Customs

Express Global Logistics; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading logistics company is seeking a Branch Manager responsible for overseeing operations in their branch. This role will focus on managing staff, ensuring customer satisfaction, achieving sales targets, and developing corporate clients through effective strategies. Candidates should possess strong knowledge in customs clearance and proven experience in operational management.

Qualifications

• 5+ years of relevant experience as Branch Manager or similar role.
• Strong knowledge of import/export customs clearance.
• Ability to meet sales and operational targets.

Responsibilities

• Manage staff and ensure customer satisfaction.
• Plan logistics operations and coordinate transportation.
• Enhance branch presence and develop corporate clients.

Skills

Customer satisfaction

Leadership

Communication

Organizational skills

Education

Graduate/Post Graduate

Tools

MS Office

Job description

Job Description

Location: Delhi

About the Role

The Branch Manager will assign and direct all work performed in the branch and supervise all operational areas. Responsibilities include managing staff, fostering a positive environment, ensuring customer satisfaction, and maintaining proper branch operations. The role is committed to the expansion and success of the business through strategies that increase productivity and achieve sales targets.

Reporting to:

Director

Roles and Responsibilities

Operational responsibilities

• Provide support for Air & Sea Import / Export, Freight Forwarding, Transporters, and other service providers.
• Plan logistics operations, coordinate transportation, and communicate with vendors, agents, shipping lines, airlines, and freight forwarders.
• Handle communications and escalations with agents and customers, including intra-branch escalations.
• Prepare and submit billing documents to clients.
• Manage Finance and Accounts functions at the branch.
• Evaluate and improve team processes for efficiency and customer value.
• Manage HR/Admin activities at the branch.

Business Development responsibilities

• Manage and develop corporate clients.
• Enhance branch and company presence and reputation through networking.
• Share best practices and intelligence across branches and headquarters.
• Meet sales, operational, and financial goals; develop forecasts and business plans.
• Address customer and employee satisfaction issues promptly.

Requirements

• Graduate/Post Graduate with knowledge of Customs clearance (Import & Export) and Business Development.
• 5+ years of relevant experience as Branch Manager or similar role.
• G and Customs pass preferred.
• Ability to meet sales and operational targets.
• Strong knowledge of import/export customs clearance.
• Excellent communication, organizational, and leadership skills.
• Proficiency in MS Office.
• Ability to streamline operations and improve client services.