Branch Manager (Consumer Banking)

Bank Of China Limited; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An established financial institution seeks a senior manager to oversee branch operations in Singapore. The successful candidate will ensure compliance with regulations, develop strategies to meet sales targets, and enhance customer experience while managing a team. A Bachelor's degree and at least 8 years of experience in consumer banking are essential, along with proficiency in English and Mandarin to support a diverse clientele.

Qualifications

• Pass exams related to Securities, Financial Advisory, and Insurance.
• At least 8 years of experience in consumer banking and management.
• Fluency in spoken and written English and Chinese.

Responsibilities

• Oversee branch operations and ensure compliance.
• Develop departmental objectives aligned with strategic goals.
• Manage client relationships and address complaints effectively.

Skills

Analytical skills

Communication

Team management

Risk control awareness

Education

Bachelor’s degree or above

Job description

Job description:

1. Oversee the branch’s overall operations, including business management, risk control, transaction processing, and personnel administration.

2. Develop and implement departmental objectives aligned with the bank’s strategic goals, while optimizing workflows and ensuring regulatory compliance.

3. Maintain effective communication with business units, providing comprehensive support to ensure the smooth execution of related operations.

4. Advise business lines on critical organizational and human resources issues that impact management efficiency.

5. Strive to achieve the wealth management sales targets assigned by the head office while fostering a service-oriented customer experience.

6. Ensure that all sales activities adhere to internal branch policies and external regulatory requirements.

7. Strengthen staff management and training programs to continuously improve the professional competencies and sales capabilities of wealth management advisors.

8. Manage new residential mortgage loan applications and provide ongoing service and relationship management for existing mortgage clients.

9. Build and maintain strong client relationships, promptly address customer complaints, and escalate complex issues to senior management as needed.

10. Perform other duties as assigned by management.

Job Requirement:

1. Bachelor’s degree or above from recognized university.

2. Professional Qualifications/Certificates:

Passed the following examination and familiar with the following Rules and Regulations：

- Module 1B -Rules and Regulations for Dealing in Securities (Non SGX-ST members)

- Module 5 -Rules and Regulations for Financial Advisory Services

- Module 6 -Securities Product and Analysis

- Module 6A -Securities and Future Product Knowledge

- Module 8 -Collective Investment Schemes

- Module 8A -Collective Investment Schemes II

- Module 9 -Life Insurance and Investment – Linked Policies

- Module 9A -Life Insurance and Investment – Linked Policies II

- Certificate in Health Insurance

3. Relevant Work Experience: Minimum of 8 years of related experience in Consumer banking and management roles.

4. Competencies: Strong analytical skills, excellent communication and coordination abilities, proven team management capabilities, solid risk control awareness, and in-depth expertise in related business areas.

5. Language Proficiency: Proficient in both spoken and written English and Chinese so as to communicate and support the Chinese speaking customers.