Branch Digital Ambassador (Up to 2.7k I Bank)

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is hiring a Branch Digital Ambassador in Singapore to enhance customer experience through digital banking solutions. The role involves supporting customers on digital platforms and promoting secure digital services. Candidates should have prior customer service experience, strong communication skills, and a passion for digital innovation. Interested applicants can send their resumes to [e-mail].

Qualifications

• Prior customer service experience; banking or tech support preferred.
• Strong communication and problem-solving skills.
• Tech-savvy with interest in digital innovation.
• Team player with a customer‑first mindset.

Responsibilities

• Provide prompt support for banking inquiries and guide customers on digital platforms.
• Troubleshoot basic digital issues and elevate complex ones when needed.
• Promote digital tools and educate customers on mobile/online banking and cashless payments.
• Assist with onboarding and encourage adoption of secure digital services.
• Stay updated on bank products and digital features to recommend suitable solutions.
• Build strong customer relationships and gather feedback to improve digital platforms.
• Identify cross-sell opportunities and refer customers to relevant specialists.

Skills

Customer service experience

Communication skills

Problem-solving skills

Tech-savvy

Team player

Job description

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for a Branch Digital Ambassador to join their team

MNC|Bank

The Job

Enhance customer experience by promoting digital banking solutions and supporting digital adoption.

Key Responsibilities

• Provide prompt support for banking inquiries and guide customers on digital platforms.
• Troubleshoot basic digital issues and elevate complex ones when needed.
• Promote digital tools and educate customers on mobile/online banking and cashless payments.
• Assist with onboarding and encourage adoption of secure digital services.
• Stay updated on bank products and digital features to recommend suitable solutions.
• Build strong customer relationships and gather feedback to improve digital platforms.
• Identify cross‑sell opportunities and refer customers to relevant specialists.

The Talent

• Prior customer service experience; banking or tech support preferred.
• Strong communication and problem‑solving skills.
• Tech‑savvy with interest in digital innovation.
• Team player with a customer‑first mindset.

Next Steps

• Drop your resume and contact us to follow‑up, or send your resume to [e-mail]
• Email Topic: Branch Digital Ambassador
• Only shortlisted candidates will be contacted

Wu Yue Shan
EA License No: 91C2918
Personnel Registration Number: R25138923