Boutique Welcome Host cum Guide (Luxury brand, Perm)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the luxury retail sector is seeking a customer service representative for its boutique. The role involves providing exceptional service as the first point of contact for clients, managing appointments, and assisting retail staff with schedules and welcoming clients. Ideal for individuals with a background in luxury retail or cabin crew, the position offers up to $4,000 per month based on experience and presentation.

Qualifications

• Min 1 year of experience in luxury retail brands or prior experience as cabin crew.
• Must look presentable.
• Willing to work retail hours.

Responsibilities

• Welcome customers and provide excellent service as the first point of contact.
• Manage client appointments and connect customers with retail staff.
• Assist the Boutique Manager with scheduling and roster planning.

Skills

Customer Service

Communication

Presentation

Job description

Location:Central

Working Hours:Retail hours, 5 days roster, 8 hrs shift

Salary:Up to $4,000 per month

Job Description:

• Boutique generic public phone-line

• Boutique generic public email account

• Assign emails from existing client to SA who is their follower

• Track how many emails are fielded to each SA a day

• Screen customers and monitor access to boutique

• Inform retail staff of customer’s arrivals or cancellation of appointments

• To provide excellent customer service as the first point of contact to welcome customers

• Connecting customers with retail staff based on the appointments arranged

• Key contact person for managing client appointment for the boutique

• Update calendars and schedule meeting for retail staff

• Assist Boutique Manager in roster planning

• Assist in scheduling tours, welcoming clients with a warm, courteous and professional manner.

• Provide boutique tours to clients, explaining to them the boutique, the historical facts of the premises and facilities available.

Requirements:

• Min 1 year of experience in luxury retail brands or prior experience as cabin crew

• Must look presentable.

• Willing to work retail hours.

• Singaporeans only.