BOUTIQUE SERVICE CREW

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the dessert industry is seeking a dedicated Boutique Service Crew member. This role is vital in welcoming customers, ensuring exceptional service, and maintaining boutique standards. The ideal candidate will have a strong work ethic and a passion for delivering a delightful customer experience, with no prior experience required, making it ideal for enthusiastic individuals looking to enter the workforce.

Qualifications

• Candidates must have a Diploma or higher.
• Basic Food Hygiene certificate required.
• No prior working experience needed, but a heart of service is essential.

Responsibilities

• Provide excellent customer service across various touchpoints.
• Prepare and serve gelato while maintaining quality standards.
• Handle transactions accurately using POS systems.

Skills

Customer Service

Communication

Integrity

Team Collaboration

Education

Diploma or higher

Tools

Microsoft Office

Google Suites

Job description

The Boutique Service Crew at Birds of Paradise Gelato Boutique plays a key customer-facing role in delivering a delightful experience from the moment customers approach the boutique to the moment they leave. This role combines hands-on operational duties and customer service, reflecting the brand's commitment to quality, excellence and care.

RESPONSIBILITIES

CUSTOMER SERVICE EXCELLENCE

• Greet customers warmly and deliver excellent service across all touchpoints (walk-in, text, phone calls) with a positive and service-oriented attitude
• Introduce products and assist customers with tastings and recommendations
• Handle customers’ questions, complaints and feedback with professionalism, respect and empathy

PRODUCT QUALITY

• Carefully prepare and serve gelato & complementary products (including for deliveries, events)
• Safeguard gelato quality and ensure proper handling

BOUTIQUE OPERATIONS & MAINTENANCE

• Perform opening, closing and throughout-the-day procedures according to company's standards
• Perform cleaning and boutique maintenance to ensure boutique is in tip-top condition
• Ensure proper and accurate receiving and delivery of goods at boutique
• Assist in restocking supplies and managing inventory

CASHIERING

• Operate the point-of-sale (POS) system and handle transactions and payments accurately

FOOD HYGIENE SAFETY

• Ensure hygiene and food safety standards are followed at all times

TEAM COLLABORATION

• Work closely with fellow service crew members to ensure smooth operations
• Participate in pre-shift briefings and boutique meetings
• Assist at ad-hoc off-site events (e.g. weddings, live scoop etc.)
• Undertake ad-hoc duties as reasonably assigned from time to time

WE ARE LOOKING FOR SOMEONE WITH / WHO IS

• a heart of service
• strong work ethic (reliable, committed, go-the-extra-mile)
• high level of integrity and professionalism
• warm & positive communicative skills
• an ambassador who believes in & embodies our brand vision, mission & values

REQUIREMENTS & QUALIFICATIONS

• Diploma or higher
• Basic Food Hygiene certificate
• Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
• No prior working experience needed
• Shift work (5-day work week, including weekends & Public Holidays)