Boutique Manager I Permanent I East Region

Peoplebank; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A globally renowned luxury jewellery brand is seeking a dynamic Boutique Manager to oversee operations in the East Region. The role involves driving store performance, team development, and exceptional client experiences, while contributing to the strategic growth of the brand in the travel retail space.

Benefits

Dynamic work environment

Opportunity for continuous development

Operate under strategic vision of headquarters

Qualifications

• Minimum 10 years of experience in luxury retail, with at least 3 years in a managerial role.
• Proven experience in leading store openings and launching retail operations.
• Previous experience in jewellery or watches is a strong advantage.

Responsibilities

• Lead and develop the boutique team, delivering ongoing coaching and training.
• Oversee successful counter openings and manage day-to-day operations to meet sales targets.
• Champion luxury clienteling and manage client follow-ups.

Skills

Leadership

Analytical Thinking

Interpersonal Skills

Commercial Acumen

Team Management

Tools

Microsoft Office

POS systems

Job description

Job Description: Boutique Manager
Location: Singapore
Reports to: General Manager

About the Client
The Client is a globally renowned luxury jewellery brand celebrated for its playful fusion of Chinese cultural symbolism and contemporary design.
As part of a prestigious global luxury group, the brand is known for its iconic collections and dedication to storytelling, making it a standout presence in the world of high-end jewellery.

In line with continued growth, The Client is seeking a dynamic and experienced Boutique Manager to oversee operations at itscounters in East Region. This role is key to driving store performance, team development, and exceptional client experiences in the travel retail space.

How You Will Contribute

• Act as the key liaison between The Client and airport retail operators, ensuring smooth store operations.
• Lead and develop the boutique team, delivering ongoing coaching and training in line with the brand’s standards and values.
• Oversee the successful opening of counter and manage day-to-day operations to consistently meet and exceed sales targets.
• Implement strategic action plans based on sales goals, retail trends, and travel retail dynamics.
• Provide regular business reporting and maintain communication with the regional GM and internal teams.
• Champion luxury clienteling—grow the VIP customer base, manage client follow-ups, and resolve any service concerns.
• Ensure optimal stock levels and effective product mix to maximize sales opportunities.
• Uphold the brand’s identity and values through consistent implementation of retail standards and guidelines.
• Collaborate with corporate teams on in-store promotions, product launches, and marketing activities—including joint efforts with airlines, hotels, and travel partners.
• Handle customer enquiries, returns, and complaints professionally, maintaining brand excellence in a fast-paced travel retail environment.
• Stay informed on market trends and competitors to drive innovation and operational excellence.

Who You Are

• Proven experience in leading store openings and launching retail operations.
• Minimum 10 years of experience in luxury retail, with at least 3 years in a managerial role.
• Previous experience in jewellery or watches will be a strong advantage.
• Strong analytical thinking and commercial acumen with the ability to adapt to a dynamic retail landscape.
• Highly driven, result-oriented, and self-motivated with excellent interpersonal skills.
• Strong leadership and team management capabilities; able to inspire and lead high-performing teams.
• Proficient in Microsoft Office, POS systems, and other retail management tools.

Why Join Our Client?

• Be part of a globally recognized luxury brand with a creative and entrepreneurial culture.
• Opportunity to operate under the headquarters' strategic vision while contributing regionally.
• Dynamic and empowered work environment that values innovation, agility, and continuous development.
• A platform to contribute new ideas and lead initiatives that influence global retail strategy.

Cheah Wei Ee
Senior Consultant
Registration Number, R23114782
Peoplebank Singapore Pte Ltd
EA License Number, 08C5248