Boutique Manager

The SWATCH Group; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic Boutique Manager to lead a passionate team in delivering exceptional customer experiences. This role involves driving sales, nurturing client relationships, and ensuring the boutique operates smoothly and efficiently. You will be responsible for coaching team members, exceeding sales targets, and maintaining high standards of boutique presentation. If you are a results-driven leader with a passion for luxury retail and a commitment to excellence, this is the perfect opportunity to make a significant impact in a prestigious environment.

Qualifications

• Proven experience in team leadership and coaching.
• Strong sales acumen with a focus on client relationships.

Responsibilities

• Lead and develop the boutique team to achieve sales targets.
• Manage client relationships and ensure VIP customer loyalty.
• Oversee boutique operations, ensuring compliance and maintenance.

Skills

Team Leadership

Sales Strategy

Client Relationship Management

Coaching and Training

Operational Compliance

Tools

CRM Software

Job description

Key Responsibilities

Team Leadership

1. Lead the Boutique team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate.
2. Ensure coaching of each boutique team member and collective objectives, via (but not limited to) team meetings, on-the-job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations.
3. Plan to assemble the top-notch team. Source potential candidates, recruit, on-board and train new staff as a part of the Breguet family from day one.
4. Monitor staff appearances and behavior, in line with company policy and boutique guidelines.

Sales and Business Development

1. Exceed boutique targets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
2. Generate the interest of target prospects and convert to boutique customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles.
3. Maintain ongoing relationships with clients as a part of the Breguet family. Ensure special attention to existing and new VIP customers to maintain their loyalty.
4. Identify opportunities and propose clienteling strategies using CRM. Obtain, input, update client information and track clienteling tasks of Sales Associates.

Boutique Operations

1. Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines.
2. Comply with Group and Brand (Retail Manual) procedures. Identify issues and propose different solutions so that store operations run flawlessly at all times.
3. Assure the security and proper maintenance of stock timepieces.