Boutique Manager

Key Responsibilities

Team Leadership

1. Lead the Boutique team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate.
2. Ensure coaching of each boutique team member and collective objectives, via (but not limited to) team meetings, on-the-job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations.
3. Plan to assemble the top-notch team. Source potential candidates, recruit, on-board and train new staff as a part of the Breguet family from day one.
4. Monitor staff appearances and behavior, in line with company policy and boutique guidelines.

Sales and Business Development

1. Exceed boutique targets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
2. Generate the interest of target prospects and convert to boutique customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles.
3. Maintain ongoing relationships with clients as a part of the Breguet family. Ensure special attention to existing and new VIP customers to maintain their loyalty.
4. Identify opportunities and propose clienteling strategies using CRM. Obtain, input, update client information and track clienteling tasks of Sales Associates.

Boutique Operations

1. Guarantee the proper maintenance of the boutique: cleanliness, proper visual displays and respect of VM guidelines.
2. Comply with Group and Brand (Retail Manual) procedures. Identify issues and propose different solutions so that store operations run flawlessly at all times.
3. Assure the security and proper maintenance of stock timepieces.