Boutique Consultants for Prestige Brands

THE SWATCH GROUP S.E.A. (S) PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading luxury watch retailer in Singapore seeks Boutique Consultants/Senior Boutique Consultants to enhance customer experience and drive sales. This role involves providing tailored advice to customers, maintaining luxurious boutique standards, and ensuring seamless operations. Ideal candidates should have a passion for luxury retail, exceptional customer service skills, and a desire to learn.

Qualifications

• Previous experience in retail or luxury sales preferred.
• Excellent command of English; additional local languages are an asset.
• Intellectual curiosity and a passion for learning.

Responsibilities

• Provide excellent customer experience and achieve sales targets.
• Build relationships with customers and offer personalized recommendations.
• Maintain boutique operations and ensure high product displays.

Skills

Customer Service

Interpersonal Skills

Sales Techniques

Technical Presentation

Luxury Product Knowledge

Job description

The Swatch Group Ltd is an international Group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its brands as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.

We are looking for Boutique Consultants/Senior Boutique Consultants for various Prestige brands under the Swatch Group in Singapore.

As a Boutique Consultant/Senior Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands!

Sales and Customer Experience

• Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets

• Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences

• Follow sales call with potential customers

• Generate and expand records on customer database

• Upsell, propose products to customer and maintain a luxury customer experience.

• Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.

• Propose customers for, and participate in, local activation events in line with the Brand

• Attend to walk in customers on any watch repair/related enquiries liaising with customer care

• Placing orders for accessories, ensuring stock is up to date and available

• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

• Work closely with other team members to ensure a seamless and efficient boutique operation

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard

• Understand and adhere to all operating and security guidelines

• Respect the standard operating procedures in handling all timepieces including the proper maintenance.

Profile

• Previous experience in retail or sales, preferably a luxury Retail Boutique or Hospitality industry

• Excellent customer service with strong interpersonal skills.

• Ability to understand and present technical details.

• Intellectual curiosity and a passion for learning

• Excellent command of English. Any other local language is an asset.

• The working location will be in the Boutiques based in Central/downtown Area.

Apply to us with your CV and expected pay today! We look forward to have a meaningful discussion with you.