Boutique Consultant/Senior Boutique Consultant

The Swatch Group S.E.A. (S) Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading company in luxury retail is seeking Boutique Consultants/Senior Boutique Consultants in Singapore. As a brand ambassador, you will enhance customer experiences, drive sales, and maintain boutique operations. Ideal candidates have retail experience and excellent interpersonal skills.

Qualifications

• Previous experience in retail or sales, preferably in luxury or hospitality.

Responsibilities

• Provide excellent customer experience and follow-up to achieve sales targets.
• Build strong relationships with customers and offer tailored advice.
• Maintain and update customer database for customized shopping experiences.

Skills

Customer Service

Interpersonal Skills

Job description

Job description

We are looking for Boutique Consultants/Senior Boutique Consultants for various Prestige brands under the Swatch Group in Singapore.

As a Boutique Consultant/Senior Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands!

Sales and Customer Experience

• Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets

• Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences

• Follow sales call with potential customers

• Generate and expand records on customer database

• Upsell, propose products to customer and maintain a luxury customer experience.

• Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.

• Propose customers for, and participate in, local activation events in line with the Brand

• Attend to walk in customers on any watch repair/related enquiries liaising with customer care

• Placing orders for accessories, ensuring stock is up to date and available

• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

• Work closely with other team members to ensure a seamless and efficient boutique operation

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard

• Understand and adhere to all operating and security guidelines

• Respect the standard operating procedures in handling all timepieces including the proper maintenance.

Profile

• Previous experience in retail or sales, preferably a luxury Retail Boutique or Hospitality industry

• Excellent customer service with strong interpersonal skills.

Professional requirements

• Ability to understand and present technical details.

• Intellectual curiosity and a passion for learning

Languages

• Excellent command of English. Any other local language is an asset.