Boutique Consultant/Senior Boutique Consultant

The SWATCH Group; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking Boutique Consultants to represent prestigious brands in Singapore. This role involves providing exceptional customer experiences, achieving sales targets, and building strong relationships with clients. You will be responsible for maintaining the boutique's operations and ensuring products are displayed to high standards. Join a dynamic team where your passion for luxury products and customer service will shine, and contribute to creating unforgettable shopping experiences for discerning customers. This is a fantastic opportunity to grow your career in a vibrant retail environment.

Qualifications

• Strong customer service skills with a focus on luxury experiences.
• Ability to build relationships and provide tailored product advice.

Responsibilities

• Provide excellent customer experience and follow up to achieve sales targets.
• Maintain customer database and propose products to enhance shopping experiences.
• Ensure efficient boutique operations and high standards of product display.

Skills

Customer Experience

Sales Techniques

Relationship Building

Product Recommendations

Job description

Job description

We are looking for Boutique Consultants/Senior Boutique Consultants for various Prestige brands under the Swatch Group in Singapore.

As a Boutique Consultant/Senior Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands!

Sales and Customer Experience

• Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets

• Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences

• Follow sales call with potential customers

• Generate and expand records on customer database

• Upsell, propose products to customer and maintain a luxury customer experience.

• Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers.

• Propose customers for, and participate in, local activation events in line with the Brand

• Attend to walk in customers on any watch repair/related enquiries liaising with customer care

• Placing orders for accessories, ensuring stock is up to date and available

• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge

Boutique Operations

• Work closely with other team members to ensure a seamless and efficient boutique operation

• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard

• Understand and adhere to all operating and security guidelines

• Respect the standard operating procedures in handling all timepieces including the proper maintenance.