Boutique Consultant

The SWATCH Group; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading company in the luxury watch sector is seeking a Boutique Consultant to enhance customer experience and drive sales. The ideal candidate will embody the brand's values, offering personalized service and product knowledge. Responsibilities include assisting customers with purchases, maintaining boutique standards, and collaborating with team members for operational efficiency. Candidates should have retail experience, strong interpersonal skills, and a passion for watches.

Qualifications

• 1-2 years retail sales experience in boutique or hospitality.
• Fluency in English and an additional local language.

Responsibilities

• Provide excellent customer experience to achieve sales targets.
• Build relationships with customers through tailored advice.
• Maintain boutique standards and assist with product displays.

Skills

Customer Service

Sales

Interpersonal Skills

Job description

Key Responsibilities

Reporting to the Boutique Manager, the Boutique Consultant is responsible for performing sales activities and other related activities such as after-sales service and store maintenance. He/She will be in charge of assisting our customers through personalized customer experience. The ideal candidate will represent the brand as an ambassador, inspiring our customer.

In this role, you will:

• Provide Excellent customer experience and timely, follow-up for both prospective customers in order to achieve sales targets
• Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences
• Follow up sales call with potential customers.
• Introduce new products and upsell products to customers.
• Attend to walk-in customers on any watch repair/related enquiries.
• Follow up with customers on their new watch purchase.
• Follow up with customers on their watch repair service.
• Work closely with other team members to ensure a seamless and efficient boutique operation
• Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard
• Observe & follow guidelines on stock/cash control & documentation
• Follow up on any changes in store display within the timeline.
• Any other relevant tasks as & when required.

Preferred Profile

• Watches product knowledge. Ability to understand and present technical details.
• Intellectual curiosity and a passion for learning
• Fluency in English with strong interpersonal skills will be required to succeed in this role.
• Sales oriented, good team player as well as displaying good customer service.

Professional requirements

• 1-2 years retail sales experience preferably a Retail Boutique or Hospitality industry
• Professional appearance and demeanour.
• Ability to work in scheduled hours, including weekends and holidays.

Languages

English and an additional local language