Boutique Consultant

Key Responsibilities

Reporting to the Boutique Manager, the Boutique Consultant is responsible for performing sales activities and other related activities such as after-sales service and store maintenance. He/She will be in charge of assisting our customers through personalized customer experience. The ideal candidate will represent the brand as an ambassador, inspiring our customer.

In this role, you will:

1. Provide excellent customer experience and timely follow-up for both prospective customers in order to achieve sales targets.
2. Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences.
3. Follow up sales calls with potential customers.
4. Introduce new products and upsell products to customers.
5. Attend to walk-in customers on any watch repair/related inquiries.
6. Follow up with customers on their new watch purchases.
7. Follow up with customers on their watch repair services.
8. Work closely with other team members to ensure a seamless and efficient boutique operation.
9. Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc., ensuring that products are displayed to a high standard.
10. Observe and follow guidelines on stock/cash control and documentation.
11. Follow up on any changes in store display within the timeline.
12. Any other relevant tasks as and when required.