BMC Lead Architect

National University of Singapore; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading academic institution in Singapore is seeking an experienced BMC Lead Architect to oversee the architecture and optimization of its BMC Helix platform. The ideal candidate will have over 5 years of experience with BMC Helix and more than 10 years in IT. Responsibilities include leading technical teams and ensuring integration with enterprise systems. Join a collaborative IT team focused on innovation and quality solutions.

Benefits

Empowered work environment

Flexible work arrangements

Competitive remuneration

Qualifications

• Over 10 years of overall IT experience with at least 5 years in BMC platforms.
• Proven track record of leading technical teams.
• Experience with cloud-based ITSM solutions is a plus.

Responsibilities

• Lead the architectural design and implementation of the BMC Helix platform.
• Define the roadmap for BMC solutions aligned to enterprise goals.
• Provide expert guidance on BMC Helix configuration and integration.
• Collaborate with architects and service management teams.
• Mentor a team of BMC engineers.

Skills

BMC architecture knowledge

Leadership

Analytical skills

Problem-solving

Familiarity with APIs

Education

Bachelor's degree in Computer Science

BMC Helix certifications

ITIL v3 or v4 certification

Job description

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Summary

We are seeking an experienced and strategic BMC Lead Architect to spearhead the architecture, design, and optimization of our BMC Helix platform. The ideal candidate will have over 5 years of hands-on experience with BMC Helix, and more than 10 years of overall IT experience, including proven leadership of technical teams in enterprise environments. This role requires deep expertise in IT Service Management (ITSM) solutions, service automation, and integration of BMC tools with broader enterprise systems.

Key Responsibilities

• Lead the architectural design, implementation, and lifecycle management of the BMC Helix platform, including ITSM, ITOM, and related modules.
• Define the roadmap for BMC solutions aligned to enterprise goals and IT service strategies.
• Provide expert guidance on BMC Helix configuration, customization, workflow development, and integration with third-party tools.
• Collaborate with enterprise architects, application owners, and service management teams to ensure seamless integration of BMC within the IT ecosystem.
• Lead and mentor a team of BMC engineers, developers, and administrators.
• Ensure adherence to ITIL best practices, security policies, and regulatory requirements.
• Evaluate new features, upgrades, and releases from BMC and plan adoption strategies.
• Document architectural decisions, implementation strategies, and system dependencies.

Qualifications

Education & Certification:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• BMC Helix certifications preferred (e.g., BMC Helix ITSM, CMDB, Discovery, Digital Workplace).
• ITIL v3 or v4 certification is an advantage

Experience:

• Minimum 10 years of overall IT experience, with at least 5 years of in-depth experience with BMC platforms, particularly BMC Helix.
• Proven track record of leading and mentoring technical teams.
• Strong background in IT Service Management (ITSM), Configuration Management (CMDB), Service Automation, and Monitoring.
• Experience with cloud-based ITSM solutions and migration from on-prem to SaaS-based BMC Helix is a plus

Skills:

• Deep understanding of BMC architecture, data models, workflows, and integration patterns.
• Strong analytical and problem-solving skills.
• Excellent leadership, communication, and stakeholder management abilities.
• Familiarity with APIs, web services (REST/SOAP), and scripting (JavaScript, Python, or Shell).

More Information

Location: Kent Ridge Campus

Organization: NUS Information Technology

Department : Infrastructure - Service Desk

Employee Referral Eligible: Yes

Job requisition ID : 29831