Binance Accelerator Program - Technical Support Engineer- Singapore ,Taiwan-Binance-0-1 - Times[...]

Binance; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

Join Binance's Accelerator Program as a Technical Support Engineer. In this internship, you will provide technical support, analyze issues, and collaborate with a dynamic team. This opportunity offers a pathway into the rapidly growing field of blockchain technology, fostering career growth in a renowned organization.

Benefits

Competitive salary and company benefits

Work-from-home arrangement

Hands-on experience with leading blockchain ecosystem

Exposure to fast-paced projects

Qualifications

• Undergraduates in Computer Science or related field with relevant internship experience are encouraged to apply.
• Must be able to analyze and resolve issues systematically.
• Experience with Unix/Linux and databases is preferred.

Responsibilities

• Provide technical support and handle urgent escalations.
• Collaborate with various stakeholders including customers and developers.
• Analyze service ticket data and draft Root Cause Analysis reports.

Skills

Problem Solving

Communication

Unix/Linux

Databases

Technical Support

Education

BS/MS in Computer Science

Job description

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Job Description

Report this job Binance Accelerator Program - Technical Support Engineer

Location: Singapore / Taiwan, Taipei
Early Careers
Binance Accelerator Program
Hybrid

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100 countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance Accelerator Program (BAP)

The Binance Accelerator Program is a concise 6-month program designed to provide an immersive experience in the rapidly expanding Web3 space. You will have the opportunity to experience life at Binance and understand what goes on behind the scenes of the worlds leading blockchain ecosystem. In addition to your job, there will be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. You will be hired under a junior fixed-term contract.

Who may apply

Bachelors and Masters students.

About this job

We are looking for candidates to join our TechOps team as BAP in Technical Support.

This is a broad role that will involve investigating and resolving technical questions related to the functioning of our ecosystem (Binance.com, Mobile Apps, etc.), and other related duties.

It will include close cooperation with our Customer Support, internal Dev/Infra teams, as well as other parties.

This is an intern position in Singapore or Taiwan.

Responsibilities:

• Provide technical support and handle urgent escalations from external or internal customers or users in a production environment with high-volume transaction traffic.
• Strong collaboration, communication, and interaction with all stakeholders including customers, product managers, developers, and management teams.
• Analyze service ticket data, identify incident root causes, draft Root Cause Analysis (RCA) reports, and follow up on possible maintenance for system-level improvement.
• Work closely with product and developer teams in global offices; participate in and follow up on iteration, release, and roadmap planning timely.
• Be very flexible with the capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
• Take high responsibility for continuous improvement in service quality and efficiency.
• Provide coaching, training, and identification, optimization, and documentation of the customer or business support processes.

Requirements:

• Undergraduates in Computer Science or related field (preferably with relevant internship experience) can be considered.
• Must have strong capabilities to identify, analyze, and resolve problems logically and systematically.
• Unix/Linux with shell scripting, etc.
• Databases experience (Oracle, MySQL).
• Web or App-related project support experience with HTTP protocol, JavaScript, RESTful, JSON, Web Service, TCP/IP, Linux/Unix.
• Understanding of software development methodologies and coding standards.
• Experience with software application debugging and troubleshooting.
• Familiar with technical support processes and escalation management.
• Passionate about technical support to solve complicated customer issues.
• Ability to present or speak fluently to engineers, product managers, and customers.
• BS/MS in Computer Science, Math, or related scientific disciplines.
• Background in Software Development is a plus.
• Comfortable performing shift work (e.g., 8 am-5 pm, 10 am-7 pm from Monday to Friday, Tuesday to Saturday, or Sunday to Thursday) - it will be rotated after 2-3 months.
• Ability to start this program in June 2025 for 6 months.

Why Binance

• Shape the future with the worlds leading blockchain ecosystem.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy in an innovative environment.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

• Job Function: IT Software : Software Products & Services
• Industry: Other Services (Other Services)
• Company Turnover: 1 - 100 Crores
• Company Size: 1 - 10 Employees

Job Id: 71438063

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