BIM & 3D Modelling Business Analyst for Enterprise IT

ScienTec Consulting Pte. Ltd.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ScienTec Consulting Pte. Ltd. is seeking a Business Analyst to support the operation and continuous improvement of digital systems for a government agency. You will work with users, Helpdesk teams, technical teams and vendors to resolve issues and deliver system enhancements.

The role involves coordinating with vendors, conducting UAT and testing, and documenting business and functional requirements. You will ensure SLAs are met and contribute to ongoing process improvements.

Qualifications

• 4+ years of experience as a Business Analyst or similar.
• Experience supporting enterprise IT systems.
• Experience with Helpdesk, application support teams and software vendors.
• Good understanding of incident, problem and service request management and SLAs.
• Experience in requirements gathering, documentation, UAT and functional testing.
• Strong analytical, problem-solving and stakeholder management skills.
• Able to communicate technical issues clearly to non-technical users.
• Bachelor's degree in IT/IS/Engineering/Architecture/Business.

Responsibilities

• Support day-to-day system operations, incidents and service requests within SLAs.
• Coordinate with Helpdesk, technical teams and vendors to investigate and resolve issues.
• Analyse user-reported issues and assist with root-cause analysis and resolution.
• Gather and document business and functional requirements for system enhancements.
• Coordinate with vendors on defects, change requests and deliverables.
• Conduct functional testing, UAT and regression testing for system changes.
• Track issues, actions and dependencies and elevate potential SLA breaches.
• Maintain requirements, process, system and incident documentation.
• Identify recurring issues and support improvements to system operations.

Skills

Stakeholder management

Analytical thinking

Requirements gathering

UAT testing

Communication

Problem solving

Education

Bachelor's degree in IT, Information Systems, Engineering, Architecture, Business

Tools

JIRA

Confluence

Revit

BIM Collab

ITIL

Job description

ScienTec Consulting Pte. Ltd. is seeking a Business Analyst to support the operation and continuous improvement of digital systems for a government agency. You will work with users, Helpdesk teams, technical teams and vendors to resolve issues and deliver system enhancements.

The role involves coordinating with vendors, conducting UAT and testing, and documenting business and functional requirements. You will ensure SLAs are met and contribute to ongoing process improvements.