Billing Operations Support Executive

Anacle Systems Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the utility sector is seeking a Customer Service Operational Support professional. In this role, you will verify and process customer applications, coordinate between teams for efficiency, and assist with customer inquiries. This position requires strong interpersonal skills and a background in customer service or office administration.

Qualifications

• At least 2 years of experience in customer service or office admin.
• Experience in call center, electricity retail or utility industry is advantageous.

Responsibilities

• Verify and process applications for account services.
• Coordinate with SP Services for efficient processing.
• Assist customers with account inquiries.

Skills

Interpersonal skills

Time management

Organization skills

Customer service orientation

Education

GCE ‘O’ level, Diploma, Degree or equivalent

Job description

Job Description

• Verify and process applications submitted by customers such as account opening, closing, and GIRO, etc.
• Coordinate with SP Services and Call Centre team to ensure efficient processing of application.
• Assist walk in customers for account or billing enquiry.
• Assist senior team member with any ad-hoc task assigned.
• Assist in software related enquiries. You will be coordinating with backend engineers to resolve escalated issues.

Essential Skills and Experience

• At least 2 years of experience in day-to-day operational support in customer service or office admin.
• Experience in the call center, electricity retail or utility industry would be an advantage.
• Minimum qualification of GCE ‘O’ level, Diploma, Degree or equivalent in the relevant field.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organization skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.